Tuttle Publishing is the leading publisher of books about Asia. The company was founded in 1948 and has offices in North Clarendon, Vermont, Tokyo, Japan and Singapore. We are seeking a full-time Customer Service Representative (32 hours per week) to join our publishing team in our North Clarendon, Vermont office. The schedule for this position would be an 8-hour day Monday, Wednesday and Friday and an 8-hour day on either Tuesday or Thursday.
Responsibilities:
Process various orders (website, exam copies, publicity, author, show events, etc)
Process credit card payments
Process backorder releases
Upload orders to Ingram system (i-page)
Pick, pack and ship books and sales materials
Monitor Customer Service e-mail and voicemail
Perform special projects for Sales and Publicity as needed
Maintain daily shipment log
Scan advances and library archives
Receive and distribute internal mail
Answer phone calls
Skills & Experience:
Attention to detail
Ability to occasionally lift boxes up to 40 pounds
Strong organizational and time management skills
Excellent communication skills
Proficient in Excel and Word
Benefits:
401(k), Dental insurance, Health insurance, Life insurance, Vision insurance, Paid time off, Incentive Plan, Employee Discount