CUNY HBITS-06-13715 Expert Software Architect (Service Now) at Voyatek in New York, New York

Job Description:

Opportunity Details


Full Time CUNY HBITS-06-13715 Expert Software Architect (Service Now)

New York, NY (Remote)



Outcomes. Delivered.



Voyatek, formerly GCOM Software and OnCore Consulting, delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.


For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program


• Supports first responders in reducing opioid overdoses within their communities


• Empowers colleges and universities to identify and thwart financial aid fraud


• Equips teachers with valuable insights to identify students requiring additional support


• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.


We're more than a technology company -- we're an outcomes company.


We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.


We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.


Voyatek is seeking applicants to occupy the position of Expert Software Architect our The City University of New York Team located in New York, NY.



Key Responsibilities:



Research and advise on best practices and the best approach to using ServiceNow tools to meet each unique business challenge using our ITSM licenses. - Develop and configure ServiceNow to create new catalog items, workflows, reports, dashboards, email rules and other commonly used ITSM tools to meet enhancement requirements. - Research, develop, and enhance integrations with other CUNY systems to authenticate users, consume security alerts, and export data for analytics. - Define, at an architectural and design level of detail, technical solutions aligned with CUNY's business problems and ServiceNow Implementation Best Practices - Working with Business Analyst/Process Analyst, estimate story level of effort, monitor Developer's work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated - Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities - Work collaboratively with team members to monitor for scope creep and resolve critical path technical issues and challenges - Help mentor CUNY Developers in relation to technical design standards and implementation of best practices - Participate in upgrade retrofitting and regression testing.



Experience Required:



84+ months: Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.

• 84 months of experience configuring or managing ITSM software for an IT Service Desk.


• 60 months experience as a Service Now system administrator or implementation developer responsible for configuring the ITSM module including incident, Service Request, Change and knowledge.


• 24 months experience as administer or implementation developer on a ServiceNow Domain Separated environment.


• 24 months implementation experience with ServiceNow.


• 12 months experience with the ServiceNow SPM module.


• ServiceNow Certified System Administrator


• ServiceNow Certified implementation Specialist

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to, skill sets, experience and training, licensure and certifications, and geographic location. At Voyatek, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $76.00 and $86.00.


If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!


Voyatek provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training. Apply Now