The Cantor Equities Technology Trade Desk Support team is responsible for supporting various equity products and processes which require specialized handling and skills. The role focuses on applying in depth product knowledge to introduce new products, technology, or processes, while maintaining strong working relationships with the Trading Desk, Middle Office / Trade Operations, Risk, Compliance, and other stakeholder groups.
Core Responsibilities
1. Business Support, Strategy, Prioritization, and Implementation:
Provide support to Fidessa and various equity products / internal developed applications to the Cantor Equities business.
Monitor and ensure the timeliness of trade bookings and matching to minimize trading/operational and settlement risks. Responsible for the timely resolution of all breaks between front and back-off trade capture systems.
Collaborate with the development team and assist with the developing of solutions and make recommendations that align with business strategy and stakeholder needs.
2. Performance Monitoring & Issue Resolution:
Monitor, track, and evaluate performance metrics/dashboards, identifying and addressing any issues proactively.
Analyze trade related issues, offering insights and recommendations for improvement while ensuring alignment with industry standards and compliance.
3. Reporting & Data Analysis:
Gather and format data into both regular and ad-hoc reports and dashboards to provide actionable insights to stakeholders.
Use JIRA to track requests and issues and Confluence to document procedures and processes
4. Change Management & Process Optimization:
Participate in change management initiatives of varying scope and complexity.
Conduct impact analyses, assessments and raise incident reports when an issue arises. Follow through on post-mortem report when an incident occurs.
5. Stakeholder Engagement:
Communicate with vendors, customers, and external stakeholders to ensure timely and effective service delivery.
Develop and maintain strong relationships with internal teams and external stakeholders to execute work and fulfill service delivery expectations.
6. Issue Escalation & Resolution:
Resolve trade-related issues directly with clients or escalate when necessary to ensure timely resolution.
Engage and escalate issues to senior management and raise incidents to the internal teams
Qualifications
1. Experience:
5+ years of experience in cash equity trade desk support.
Middle Office / trade processing and/or operations experience is a plus.
Strong understanding of equity business products, services, processes, and controls.
Experience working with relevant systems and technology platforms in equity trade desk environments.
2. Technical Skills:
Proficient with MS Office, SQL, scripting languages and FIX Protocol a plus
Knowledge of regulatory requirements in equity trading and risk management.
Solid experience with following systems: Fidessa and/or other OMS/EMS, Fix Connectivity
Ability to analyze data, identify trends, and provide actionable insights.
3. Other Skills:
Strong verbal and written communication skills.
Exceptional customer service and collaboration skills.
Ability to multi-task and work effectively in a fast-paced environment.
Strong problem-solving, analytical, and decision-making abilities.
Understanding of risk and compliance regulations in equity trading.
Comfortable working in both business-as-usual and rapidly changing environments.
The expected base salary for this position ranges from $125,000 to $175,000. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).