We have partnered with a key employer to support their search for a Helpdesk Technician. This role focuses on maintaining and troubleshooting computer systems, software, and networks to ensure seamless day-to-day operations. As the primary contact for technical support and user training, you will handle a variety of IT tasks and collaborate with the IT Manager on system administration, telecommunications, and project-based initiatives.
Key Responsibilities
User Account Management: Create, update, and manage user accounts across systems, ensuring appropriate access for employees.
Hardware and Software Support: Install, troubleshoot, and maintain computer hardware, including desktops, laptops, printers, and networking equipment.
Issue Resolution: Diagnose and resolve software, hardware, and system compatibility issues across local and cloud-based environments.
System and Network Administration: Configure and manage systems, including Microsoft Azure, O365, and virtual desktops. Monitor network performance to ensure uptime and availability.
Project Support: Assist with IT planning and setup during new construction and office expansions.
End-User Training: Provide training on hardware and software, empowering staff through a "train-the-trainer" model to build departmental expertise.
Software Maintenance: Manage software updates, system patches, and upgrades, addressing any issues that arise.
Security Monitoring: Monitor and maintain system security, identifying risks, preventing unauthorized access, and recommending improvements.
Policy Support: Contribute to the development and enforcement of IT policies related to system operations, security, and data management.
Vendor Coordination: Act as a liaison with vendors for technical support, procurement, and system maintenance services.
Industry Awareness: Stay current on emerging technologies and industry best practices, communicating updates to the team as needed.
Collaboration: Build and maintain positive working relationships with staff, external partners, and vendors to support IT operations.
Skills and Competencies
Strong communication and problem-solving skills to provide top-tier technical support.
Expertise in Microsoft environments, including Windows, Azure, O365, and virtual desktops.
Proficiency in managing hardware, networking devices, and firewalls.
Familiarity with cloud services, VPNs, and VoIP systems.
Ability to maintain data security and compliance with regulatory standards.
Ability to work occasional on-call.
Preferred Skills and Certifications
Certifications in Microsoft Azure or Microsoft 365 preferred.
Experience with cloud-based systems, networking, and cybersecurity practices.
Familiarity with incident management and IT service management frameworks.
Education and Experience
Bachelor's degree in a related field or equivalent experience.
3-5 years of experience in IT support, including helpdesk or technical troubleshooting roles.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.