Should be having experience driving the Datacenter operations including Facility services and knowledge of Networks
Outstanding abilities in managing relationships with customer and working on expanding scope of work
Experienced in managing internal P&L, Revenue forecasting, Spend optimization and other project financial tasks
Responsible for ensuring the highest level of service availability and efficiency as benchmarked against industry standards and consistent with enterprise goals and constraints.
Responsible for the Management of Service Providers, for quality of Service, and for contractual and financial management of the respective Service areas being managed.
Maintains high performing operational service support functions for support of operational "Run" activities for Network Infrastructure and Cloud Services.
Monitors, controls and supports service delivery; ensuring systems, methodologies and procedures are in place and followed.
Accountable for the quality of the end-to-end service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
Manage the day-to-day activity and provide direction to operations group associates.
Drives internal and third-party service review meetings covering performance, service improvements, quality and processes.
Makes recommendations for service improvement and ensures actions are followed through to completion in a timely manner.
Develops and provides regular and accurate management reporting on IT Service performance.