This role provides Level II and III support for hardware/software issues, including installations, troubleshooting Windows, Active Directory, Office 365, and Exchange.
Strong customer service skills a must.
Responsibilities:
Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. (Level II & III support)
Installs hardware and software on workstations.
Utilizes ticketing system, when necessary (Salesforce or similar).
Troubleshoot Active Directory, Office 365, and Outlook.
Manage and create technical documentation.
Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.
Qualifications:
5+ year Windows troubleshooting experience
2-3 years of iOS experience highly desired.
Basic system administration background
3+ years of Active directory experience
Ability to troubleshoot MS 365 and Exchange Server
PowerShell skills highly desired
Possess a working knowledge of hardware components, hardware configurations, and software/application implementation.
Knowledge in Cloud based content management systems (i.e. Slack, Box, Teams).
Ability to install/deploy Windows / Apple based computers.
Excellent documentation skills with ticketing system experience
Excellent customer service and communication skills a must.