Desktop Support Technician - performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. The incumbent works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution. Any incumbent in this position is expected to perform all the duties of this job description at a minimum level of satisfactory as determined by this position's ADSL manager(s) and/or the ADSL client(s) this positon may be assigned to support. If the incumbent is given a separate job description by an ADSL client, the incumbent will immediately notify this positon's immediate manager at ADSL so that the ADSL manager can ensure the ADSL and client job descriptions are compatible. The incumbent in this position understands that the "at will" employment relationship which ADSL has with all of its employees also applies to the assignment of the incumbent to an ADSL client. Therefore, the incumbent understands that an ADSL client may end the incumbent's assignment with the client at any time and at the ADSL client's sole discretion. In such cases, ADSL's continued employment of the incumbent in this position will be evaluated on a case-by-case basis, and be further subject to ADSL's business needs and the terms of the "at-will" relationship which ADSL has with all of its employees. Essential duties for the position include, but are not limited to the following: • Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs • Resolve incidents and problems associated with EUC equipment • Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future • Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments • Provide repair and maintenance for mobile devices • Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals) • Provide software break/fix services and replacement of non-warranty assets for end users • Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output • Provide warranty and break/fix support for networked printers and scanners • Provide support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc • Provide on-site hardware support for general troubleshooting and problems for end user computing technologies • Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel. • Utilize problem management database and systems to track and report on customer calls and requests. • Communicate technical information to technical and non-technical team and customers. • Deskside support services as required. • Desktop support experience - Systems installations on PC hardware platforms. • Troubleshooting of OS level stability and performance issues. • Use of ticketing and documentation systems and processes in performing tasks. • Automated Image Deployment - Experience in preparing images for automated deployment using an enterprise systems management platform. • Understanding the latest Windows operating systems. Identifying and resolving image deployment issues. • Provide Smart hands for Network and Server teams • Able to troubleshoot specialized proprietary environment. Sr. Desktop Technician *JOB REQUIREMENTS/QUALIFICATIONS Experience:
Requires 5+ years of related work experience
Sound knowledge of CarbonBlack/BIT9 (End Point Security)
Basic Powershell understanding and script writing.
Installing, upgrading, and migrating to Windows 7/10
Deploying Windows 7/10 in large enterprises
Configuring hardware and applications
Configuring network connectivity
Configuring access to resources
Configuring mobile computing
Configuring backup and recovery options
ServiceNow
Jira
Mac Imaging
Desired Certifications: • CompTia A+ • MCSA: Windows 7,8, or 10 • MCSE: Desktop Infrastructure
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.