Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow through.
Job Responsibilities: • Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners • Assists in coordinating audiovisual setups and video conferencing support • Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.) • Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment) • Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM). • Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed. • Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software. • Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11 • Collaborate and assist with other areas of the IT department on projects and initiatives • Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday • Participate in after-hours (evening & weekend) on-call rotation • Travel to remote locations to provide support, as needed • Perform other duties as assigned • Ability to lift 50 pounds
Required Skills: • IT Enterprise experience is preferred • High school diploma or equivalent; additional certifications or relevant education is a plus. • Ability to learn new systems and software in a fast-paced environment. • Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change. • Ability to manage multiple priorities and work independently or as part of a team. • Capacity to perform in high-pressure situations, with strong organizational and time-management skills.