Responsible for supporting Company's Sales and Marketing applications, including Veeva CRM, Salesforce Health and Marketing Cloud, and Web platform Acquia and Drupal.
Review current processes, gather requirements, understand gaps in existing and/or proposed solutions, and identify opportunities to leverage existing technology more effectively.
Provide direction and guidance to current Managed Service Providers supporting our systems.
Facilitate and lead business process and design sessions with the business and technical teams to identify functional and technical requirements.
Work with leadership to determine risk mitigation strategies and document and communicate appropriately to proactively reduce the impact of scope creep.
Oversee the development, establish test scripts, coordinate User Acceptance Testing, and implement various updates to the Commercial applications.
Generate documentation to detail the customer solution (business and technical)
Ensure source system changes are accurately reflected in Analytical reporting and data integration.
Identify critical areas for end-user education and partner internally to develop and execute (e.g., iOS features, Veeva CRM, and Tableau).
Skills
7+ years' IT experience driving improvements to sales, marketing, and / or call center systems
Experience within the biotechnology/pharmaceutical industry supporting Commercial & Patient Support organizations highly preferred.
A bachelor's degree in computer science, data science, or a related field is required
Strong familiarity with source systems (e.g., Veeva CRM, Salesforce Health Cloud) and how the data is stored.
Experience with Master Data Management concepts and platforms (e.g., Veeva Network and Open Data).
Experience with Tableau preferred.
Experience with digital marketing data and Contact Center applications