Working Location: Candidates must live within 50 miles of Seattle, Washington or Boise, Idaho.
Required Core Hours/Time Zone: 9am-4pm core hours in PT or MT. Please note that there will be an on-call schedule for this position which is still to be determined
Pay Range: $100,000-120,000 salary
Notable Benefits: Bi-Annual bonus (usually between 5-7% of base salary per bonus), 401(K), comprehensive health insurance options, and more.
Work Authorization Requirements: Please note that this position is not eligible for candidates who require current or future visa sponsorship.
Job Description:
Job Title: Application Services Supervisor
Reports To: Applications Service Manager
Location: Seattle, Washington, or Boise, Idaho
FLSA Status: Exempt
Position Summary:
This supervisory position is responsible for providing high-quality service by administering day-to-day operations and supervising multiple Business Systems Analysts.
Successful Application Services Supervisors must:
o Uphold our values and ethics, such as integrity, teamwork, ownership, simplicity, service, and kindness.
o Manage personnel issues, including staff onboarding and training, workflow management, and daily adherence to operational processes.
o Oversee day-to-day operations and mentor team members.
o Assist the manager in optimizing operational effectiveness, productivity, and efficiency.
o Ensure a high level of customer satisfaction by delivering excellent service.
o Assume responsibility for the Application Services team in the absence of the Applications Service Manager.
Key Functions:
1. Deliver Exceptional Service: Lead the team to provide high-quality service that meets business expectations in a timely, cost-effective way.
a. Promote a collaborative team approach.
b. Know the company's technology, financial products, regulatory climate, and functionality needs and use them to support business units in improving their products and services.
c. Maintain knowledge of Bank systems and processes to help with technical needs, projects, and audits.
d. Model integrity and professionalism, including personal appearance and conduct, banking industry knowledge, customer service and interpersonal skills, and value or needs-based selling techniques.
e. Acquire a strong understanding of the Core system and use it for maintenance and troubleshooting.
f. Ensure integrated, cross-departmental requirements planning for products, compliance, information, and functionality across departments efficiently that minimizes impact on business stakeholders.
g. Assist the manager in training efforts and staff skill development and participate in regular coaching and formal performance evaluations.
h. Maintain relationships across the Company and develop a basic working knowledge of functional roles to support problem resolution and quality service delivery.
2. Protect Our Interests: Maintain the integrity of our business needs and provide oversight to Information Technology (IT) related governance and compliance.
a. Define product, regulatory, and business requirements clearly and verify that the solution meets them.
b. Manage daily operations, monitor applications' health, escalate/resolve issues, and ensure assigned work (i.e., general support, project, or product team) is completed promptly.
c. Utilize Agile methodology to track, monitor, and prioritize assigned work.
d. Monitor resource allocation for Enterprise Projects or Product Team initiatives.
e. Monitor and maintain vendor relationships and contract adherence.
f. Complete and pass all assigned eLearning courses.
g. Avoid any real or perceived conflicts of interest and maintain client privacy and confidentiality.
h. Train and support the team with product, technology, and operational knowledge.
3. Show Leadership and Continuous Self-Improvement: Serve as a mentor and role model for the team.
a. Demonstrate leadership and self-improvement by mentoring and training the team.
b. Identify training needs.
c. Lead cross-training programs to support effectiveness and skill development.
d. Assist with documenting department procedures and maintaining department audit documentation.
e. Troubleshoot system issues and outages until resolved, which may require after-hours availability.
f. Maintain and improve team communications.
Basic Qualifications:
Education/Skills/Training: • Strong leadership and customer service skills. • Great analytical, problem-solving, organizational, and communication skills. • Ability to report findings and suggestions to leaders. • Ability to teach new tools or processes patiently with others. • Ability to share knowledge with colleagues. • Understanding of custom software development for banking. • Ability to interpret and communicate regulations and laws to all levels of the organization. • Ability to solve problems, handle complex and confidential information, and work cross-functionally. • Knowledge of bank systems, including operating and network systems, with a strong desire to learn more about these systems and other technologies. • Ability to define requirements for audit, compliance, and regulatory recommendations. • Ability to quickly determine functional needs from non-technical conversations with users and to use analytical skills and tools (e.g., Excel, SQL) to make sound business decisions. • Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details. • Listening skills, understanding what people say, probing when appropriate, and helping them articulate their needs. • The ability to handle stressful situations. • Must be team-oriented, self-motivated, and able to work with minimal supervision.
Experience: • Prior banking and supervisory experience preferred.
Physical Requirements: • Light intermittent physical effort; must be able to sit for long periods and lift approx.. 25 lbs.
Working Conditions: • Typical office conditions.
Contacts and Relationships:
Supervisory Relationships:
Reports directly to and works under the supervision of the Applications Service Manager.
Organizational Relationships:
Daily contact with bank staff; develops relationships with Information Technology staff and works closely with Department Heads and Senior Management, as needed.
External Relationships:
Occasional contact with third-party vendors.
Please Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Please note this job description is not designed to cover or contain a comprehensive list of duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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