Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative's Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.
We are looking for
Job Title: Citrix Admin
Job Type: Full Time
Location: Oklahoma, OK
Onsite/Remote Onsite from day 1
Job Description:
Citrix Administrator
As a Citrix Administrator, you will be responsible for managing and maintaining Citrix environments to ensure availability and performance. A typical day includes:
Ticket Management: Respond to and resolve support tickets, including troubleshooting and configuration tasks.
Environment Maintenance: Proactively monitor Citrix infrastructure via DaaS, inform regular updates to teams on issues, and ensure optimal performance of virtual environments.
Knowledge Base Articles: Develop and update technical whitepapers and documentation on best practices, system architecture, configuration guidelines and, troubleshooting issues.
Learning & Development: Allocate time for structured learning to stay updated on Citrix advancements, new tools, and industry trends.
Key Responsibilities:
Manage and resolve support tickets. Ensure continuous availability of Citrix environments.
Create and maintain technical documentation.
Stay current with Citrix technologies through organized learning.
Collaborate with Build Teams to share recommendations on design and implement solutions that enhance system resilience and reduce downtime.
Technical Skills Required:
Citrix Technologies: Citrix Cloud, Citrix Virtual Apps & Desktops (7.15 LTSR , 2203 LTSR) and understanding on Citrix ADC (NetScaler). Operating Systems: Windows Server, Active Directory (AD), Group Policies, Printing (FSLogix) and more.
Networking: Fundamentals of TCP/IP, DNS, DHCP, VPN, firewalls, load balancing and more.
Virtualization: Fundamentals of VMware or any other Hypervisor
Monitoring Tools: Citrix DaaS (Mandatory), ProcMon, Process Explorer, Wireshark trace third-party monitoring solutions is added advantage (e.g., SolarWinds, Nagios).
Managed large scale/ distributed Citrix infrastructure solution deployments and have handled deployment & operations Proactively monitored and respond to tickets within service level agreement (SLA) Hands on troubleshooting Citrix Login and Launch issues for the users.
Good understanding on compliance with hands on experience on Citrix server maintenance.
Strong understanding of Windows environments and virtualization Proven experience in Citrix administration and support.
The pay range for this role is $70,000 - $100,000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.