The Quality Control Technician II is responsible for accurately reviewing work by other departments to ensure all steps were taken, paperwork was properly completed, and calls were properly addressed and handled. A Quality Control Technician II is responsible for checking 3 or more departments for quality.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* • Review work product of team members at set percentages, records accuracy and provides feedback. • Summarize data in spreadsheets to provide to department Supervisor and/or Manager. • Review steps taken by employee by either reading or listening to process steps taken. • Read steps in AS400, client systems and/or outgoing mail to ensure proper client procedures taken. • Listen to calls and review account in AS400 to ensure accurate steps taken per client procedures and state law. • Obtain outgoing work from teams without disruption. • Lift tubs of work up to 25 lbs. • Make suggestion for changes to the QC process. • Identify errors trends.
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS • Pass applicable pre-screen testing. • Mastery of the English language, both written and verbal. • Strong attention to detail, is dependable and follows through. • Ability to analyze data and present recommendations based on outcomes of analysis. • Ability to use Microsoft Excel and various function available in Excel. • High level of maturity to handle sensitive and confidential situations. • Discuss in detail performance of quality with Supervisors / Managers. • Strong work ethic andexcellent time management skills. • Strong interpersonal skills and ability to work well with people throughout the organization. • Willingness to maintain a professional appearance and provide a positive company image. • Ability to perform under minimal supervision. • Ability to understand key functions of departments responsible for QC. • Mathematical skills to determine volume to QC from percentage expected for QC. • Ability to meet expected production guidelines
Desired Skills and Experience MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS • Pass applicable pre-screen testing. • Mastery of the English language, both written and verbal. • Strong attention to detail, is dependable and follows through. • Ability to analyze data and present recommendations based on outcomes of analysis. • Ability to use Microsoft Excel and various function available in Excel. • High level of maturity to handle sensitive and confidential situations. • Discuss in detail performance of quality with Supervisors / Managers. • Strong work ethic andexcellent time management skills. • Strong interpersonal skills and ability to work well with people throughout the organization. • Willingness to maintain a professional appearance and provide a positive company image. • Ability to perform under minimal supervision. • Ability to understand key functions of departments responsible for QC. • Mathematical skills to determine volume to QC from percentage expected for QC. • Ability to meet expected production guidelines.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.