Works closely with new and existing technicians to develop skills and to ensure proper repairs are being performed; develops training profiles and oversees the execution of development plans for Field Maintenance Technicians; provides advanced technical assistance to Field Maintenance Technicians and Store Support as needed.
Responsibilities
Coordinates all facets of and facilitates orientation, onboarding and training of new Field Maintenance Technicians in all aspects of the business; ensures proper training of all maintenance related tasks, including, but not limited to, building equipment and systems maintenance
Evaluates employees based upon various performance metrics and skill assessments; determines if additional training is necessary and conducts training as needed
Develops, implements and delivers training programs to address individual development needs of Field Maintenance Technicians
Develops skill and competency profiles and formulates individual development plans based on employee profiles; provides feedback to management on individual and group progress
Plans and coordinates the activities of Field Training Technicians to ensure adherence to the department training program for new and existing technicians
Maintains working knowledge of current technologies and equipment being utilized in Company stores. Keeps abreast of new technologies and equipment by attending training seminars and courses
Provides advice and guidance to Field Maintenance Technicians within assigned areas
Reviews and recommends preventive maintenance or repair procedures for new and existing equipment
Develops, maintains and delivers training material for store equipment to address training needs of the maintenance organization
Provides equipment/system training and instruction to Company personnel, as needed, to ensure safe and proper operation
Ensures compliance with Federal, State, and local laws and Company guidelines by completing required trainings, as well as obtaining required certifications
Participates and performs annual truck inventory audits with Field Maintenance Technicians
Works on outside equipment, in a safe manner, regardless of weather conditions, as needed
Provides expertise at meetings by attending and presenting data as needed
Completes other duties, including special projects, as assigned by Supervisor
Education Requirements
Associate's Degree from an approved technical, trade or correspondence course in electrical, electronics, petroleum, or refrigeration equipment preferred; or equivalent education and experience
Experience Requirements
Experience performing maintenance related tasks with pumps and dispensers preferred
Experience in a skill trade area preferred (i.e. plumbing, electrical, HVAC, etc.)
See Grade Level Distinctives
Skill Requirements
Experience with Word, Excel, and other MS Office suite applications
Excellent communication skills and the ability to research and resolve issues
Excellent organizational skills
Excellent leadership skills and the ability to facilitate and direct the activities of others
Ability to build and sustain collaborations
Ability to climb ladders to roofs, ceilings and signs and the ability to descend into access pits up to six feet deep
Ability to crawl into access areas and under counters and dispensers
Ability to assemble and disassemble large and small mechanical, plumbing and electrical parts, assemblies and components
Ability to operate hand and power tools in addition to special equipment to complete work assignments
Good understanding of intra-department functions and operations
Ability to perform repeated bending, standing, and reaching
Ability to lift equipment and access covers weighing in excess of 125 pounds
Additional Requirements
Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment
Available 24 hours a day, 7 days a week
Available to travel over 50% of the time, which may include overnight stays
Must have a valid driver's license from the state in which the employee resides
Must maintain automotive liability insurance during the course of employment
Complies with all applicable state and federal DOT rules and regulations concerning the operation of assigned motor vehicle(s), including keeping and maintaining driver's logs