LISI AEROSPACE is ranked 60th in the global aerospace value chain and specializes in the design and manufacture of high-tech metal components to enhance aircraft safety and performance. Active since 1950 in the fastener market (no. 3 worldwide), LISI AEROSPACE has been a recognized player in metal components for aircraft engines and airframes since 2011. With its dedication to industrial excellence, LISI AEROSPACE aims to become a leader in costs, quality, deadlines and workplace safety. This mindset is represented at every level of our company and by all of our team members. At LISI AEROSPACE, we focus above all on advancement and flexibility. Every employee is empowered and has the latitude they need to carry out their assignments and develop their skills. We provide this mobility and training through our Corporate University, the LISI Knowledge Institute (LKI). As a result, our company is growing fast and always welcoming new talents.
SUMMARY
The focus of this position is to lead the Product Support and Applications Developments efforts within the US R&D organization. The incumbent will oversee the execution of technical support activities, develop and provide technical oversight to customer facing activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned. Reasonable accommodation for disabilities may be made for one or more of the following: • Provide technical product support to customers and plants; assist in solving technical issues. • Promote our new products, propose customized designs to answer customer needs. • Manage our legacy product range. • Train LISI employees in the application, use, and technical merits of our products. • Represent LISI at industry & governmental committees and assist customers in coordinating their fasteners standards. • Coordinate with sales for market and business development activities. • Watch competitor products, installation trends, and customer applications. • Identify, develop and be part of US network of Customers, Suppliers, and Specialized organizations. • Manage Technical Support for Licensees and customers, ensuring each are provided with appropriate support and commitment. • Organization of yearly licensee committee meeting and managing the follow-up and execution of committee actions. • Visit and develop direct relationships with internal licensees to share and capitalize product expertise. • Manage licensee audit program, coordinate, and report to IP manager. • Manage technical documentation update process and execution. • Provide proactive product line support including coordination with EU technical support resources. • Promote the introduction of products at North American customers by providing presentations and demonstrations. • Organize technical symposiums at customers in coordination with sales teams. • Support and follow-up with customers as they execute test plans and product evaluations. • Develop data to support internet site update and product documentation. • Ensure the required tooling is defined and available for demonstration and customer evaluation. • Focal point for US customer or industry specification change review and comments. • Manage internal documentation change process for North America (Change Review Board) • Oversees the action plan for each area and is ultimately responsible for ensuring deadlines and commitment to internal and external customers are met. • Travel may be required (national and international) to solve and analyze customer requirements and/or product issues. • Provide timely communication to management and internal/external customers on developments, which may affect profit, schedule, costs, customer relations, and/or inter-departmental relations. • Maintain a working knowledge of new technologies and product applications. • Responsible for complying with the rules and regulations set forth by Federal, Local, and State government, LISI Aerospace, and HSE Procedures. • Other duties may be assigned.
Ways of working, Experience, and Behaviors
To perform the job successfully, an individual should demonstrate the following competencies: • Analytical - Ability to analyze and understand complex information, product specification, and critical technical information. Able to scrutinize information providing succinct information on risks and proposed actions. • Technical Skills - Ability to understand customer applications, problems and needs and create working solutions. Able to clearly share expertise and transfer technical knowledge to others; Working in problem solving team environment; Communicates technical knowledge and expertise with customers to instill confidence regarding quality function. Understands and has working knowledge of Engineering software such as CAD/CAM, Solid Modeling, Simulation and Structural Analysis, FEA, etc..., Understands principles, and techniques of forging, cold heading and machine screws. Must be able to manage engineering projects, utilizing project management tools and techniques. • Planning/Organizing - Prioritizes and plans work activities of self and others; Uses time efficiently; Plans for resources in a creative way only adding cost as absolutely necessary; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Supervisory Responsibilities None
Education and/or Experience: • Bachelor's degree in mechanical or Materials Engineering from and accredited four-year University or equivalent combination of education and experience. • Three or more years Design Engineering/ Project Management or Product Engineering in a high-volume environment • Participation in professional organizations a plus • Project management skills and experience required; focus on objectives completion in a timely manner, working in multi-functional team, philosophy based on results and documented analysis and decisions, simple and comprehensive reporting to management. • Working knowledge of relevant engineering applications, technical reading and writing; • Knowledge of Aircraft Fastener manufacturing processes and principles.
Language Skills
Ability to read, analyze and interpret professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. The ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Mathematical Skills
Working knowledge of statistics and advance levels of calculus/differential equations.
Computer Skills
To perform this job successfully, an individual should have knowledge of CAD, CAE, Data Acquisition Systems, Measurement Systems, Design Systems, Document Control systems. Intermediate level or above in Microsoft Office: Word, Excel, Access, and Project.
PHYSICAL DEMANDS, WORK ENVIRONMENT, HEALTH AND, SAFETY
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for extended periods of time, and to speak or listen. The employee is frequently required to sit and requires eye-hand coordination, repetitive hand movement and manual dexterity use hands to finger, handle, or feel. The employee is occasionally required to stand for extended periods of time and walk. The employee must occasionally bend, reach to shoulder level and lift, carrying, pushing and/or pulling up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Hearing level within normal/average range.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Safety and Environmental
The responsibilities of the position include compliance with company and governmental safety, environmental and hazardous materials regulations and procedures. Employee will be required to wear personal safety equipment such as safety glasses, hearing protection, or proper footwear PPE in specified areas.
LISI is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Apply Now