Advanced hardware and software troubleshooting experience
Ability to be onsite 5 days per week
Microsoft products and software suite
ServiceNow ticketing system experience
Support from a remote environment in the past
Nice to Have Skills & Experience:
Strong customer service and interpersonal skills
Ability to effectively work in a team environment
Travel locally within the greater Lake Mary area
Imaging (Ghost)
SCCM application deployment
IT Asset Management
Job Description:
Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination, and follow-up on IT problems and ensures resolution
Provides guidance, assistance, coordination, and follow-up on problems and ensures resolution.
Provides support to a specific group of customers on applications, infrastructure, and technology related activities for small projects
Works with application developers and operations to support production applications and customer-specific operations
Trains customers on new products, applications, and platforms
Contributes to the achievement of team objectives
Bachelor's degree in a related discipline or equivalent work experience required
Experience in technical and customer-support required, experience in the securities or financial services industry is a plus
Compensation:
$22/hr to $25/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.