General Manager
at GAT Airline Ground Support
in
Austin,
Texas
Posted in Other about 3 hours ago.
Type: full-time
Job Description:
General Manager
Reports To: Director
Summary
? The General Manager is responsible for overseeing all Sky Cafe local base operations. A
strong business acumen is essential to this role.
Job Responsibilities
? Manager Job Duties
o Promote and embody the company core values, ensuring all team members are
committed
o Responsible for providing a safe and secure work environment for all employees
o Promote a Safety-First environment within the workplace
o Prepare and deliver monthly forecast for all flight activities and base expenses
o Manage corporate financial expectations to maximize profit to budget
o Participate in annual budget preparation
o Attend regular QBR's with clients to represent your base
o Participate in RFP's as it relates to your station
o Manage and review Daily Labour Percentage (DLP) /Revenue performance and
adjust accordingly
o Manage and maintain carrier/company KPI expectations
o Engage in regular employee/leadership engagement meetings
o Ensure employees are in compliance with uniform, appearance, and personal
protective equipment policies (safety toe shoes, uniform cleanliness, and
jewelry)
o Adhere to all policies and follow established procedures
o Participate in required meetings, providing input and recommendations
o Conduct appropriate Operational/Safety briefings
o Conduct training and provide ongoing training support to all staff.
o Perform audits ensuring all employees are following Company policies and
procedures
o Communicate regularly with your Director as it relates to the operation
o Communicate regularly with all airline customers to foster strong relationships
o Attend weekly/bi-weekly/monthly customer engagement meetings
o Prepare and be able to present financial and operational metrics regularly
o Accountable for meeting or exceeding all safety, financial, and operational
objectives
o Assess and develop leadership to maximize potential (succession planning)
o Have a complete understanding of all contract details by carrier and base to
ensure we are maximizing our revenue for each carrier handled.
o Identify high potentials (HIPOTS) for future growth and development within the
company
o Actively participates in the Safety Management System (SMS)
o Ensure GPET incident report (Safety Management System - SMS) is generated
and sent out within 3 hours of occurrence
o Ensure all required training is completed to company standard
o Perform all functions of all operational positions, as needed
o Delegate job duties as required and ensure completion
o Ensure timely execution of all required duties and expectations
o Travel from time to time to alternate locations to provide guidance and support
o Perform other duties as assigned
Work Environment
? Exposure to extreme temperature changes and noise
? May be required to work in a cold room of 4 degrees or less for extended periods of time
? Must be capable of lifting/pushing/pulling up to 50lbs (23 kg) on a regular basis as per
the physical demands analysis for the task at hand
? Regular standing, bending, and lifting during shift
? Must be able to work at heights up to 25 feet or more depending upon type of aircraft
? Able to perform job duties outside in all weather conditions
Core Competencies
? Efficiently work as part of a team, as well as independently without direct supervision
? Effective verbal and written communication skills, with individuals at all levels of the
organization
? Strong financial management background
? Ability to thrive and adapt in a fast-paced environment
? Able to deal with people sensitively, tactfully, diplomatically, and professionally at all
times
? Excellent prioritizing, time management and organizational skills
? Proficient in Microsoft Excel, Word, G Mail, Google Drive
? Attention to detail in all areas of work
? Confident, consistent, decisive personality
? Willingness to learn and adapt to a changing work environment
? Ability to ensure confidentiality of sensitive information
? Strong skills in conflict resolution
? Possess a strong safety focus
? Strong customer service mindset
? Ability to organize and manage multiple priorities
? Excellent interpersonal skills and a collaborative management style
? A demonstrated commitment to high professional ethical standards and a diverse
workplace
Requirements
? 5-10 years of leadership experience
? Possess a valid driver's license and maintain in good standing
? Ability to work on a permanent basis
? Obtain a clear criminal record
? Must obtain necessary airport and/or Transport Canada security clearances and
maintain in good standing
? Must obtain necessary airport vehicle operators permit and maintain in good standing
? Must be able to operate all equipment as pertains to the operation (forklifts, high lift
trucks, catering vans)
? Ability to work within the required time parameters
? Ability to work nights, weekends, holidays, and varying schedules
? Must successfully complete airline and corporate specific training programs and
recertification
? Must have the ability to travel as required
? Must have current passport and maintain in good standing