The Technical Development Engineer (TDE) is a member of Technical Service & Development Team and reports directly to Manager. The TDE's primary role is support of the sales and quality organizations by providing on-site customer support, diagnostics, and solutions.
Core Duties/Responsibilities:
Primary tasks include, but are not limited to: • Work with cross-functional teams (internal & at customer) to troubleshoot customer process issues and lead issue resolution efforts at the customer location in accordance with Hanwha Advanced Material Georgia (HAGA) recommended processing guidelines • Identify and report on competing product activities at customers • Duplicate customer processes at HAGA laboratories in order to facilitate validation of new product developments, launch support, and quality issues • Lead productivity improvement projects and other technical development efforts at strategic customer sites • Use of DMAIC and DFSS analytical tools and problem-solving skills such as GR&R, DOE and mistake proofing to resolve technical processing issues • Develop and maintain troubleshooting guidelines and lessons learned database • Act as technical focal point at customer and Tier 1 representing product and company • Address customer problems that are related to materials • Coordinates technical support from analytical, samples, technical meetings as required for successful commercialization or quality resolution. • Communicates customer feedback on products (including quality issues) to engineering, Q.C., and Account Managers. • Works with the Quality organization to identify and resolve quality issues • Writes Technical Reports and Visit reports • Travel Required: 60-70% (approximately)
Minimum Requirements: • Bachelor's degree related to Polymer or Chemical Engineering; Other disciplines may be considered depending upon experience • Strong communication and interpersonal skills, open to listening and sharing experiences • Strong comprehension and utilization of MS Excel, PowerPoint, Word, & Outlook • Strong interpersonal and team skills • A demonstrated ability to effectively make decisions. • Problem solving / analytical skills required • Candidate must be a highly motivated, self-starter with effective communication skills, both oral and written • Ability to analyze problems quickly and summarize effectively
Preferred Qualifications: • Technical Service or Development experience • Bachelor's degree in an engineering or technology field • Experience with ISO quality systems, practices and procedures • Experience in using data acquisition systems, data analysis, and reporting tools • One to three (1 to 3) years' experience in Film Manufacturing / PV Module Manufacturing. • One to three (1 to 3) years' experience in Film or Sheet Extrusion Processing • Six-Sigma certification • Bilingual in Korean and English