Job Description:
We are looking for an energetic and customer service-oriented individual to help our patients feel supported and appreciated.
Essential Functions:
- Greet patients and check them in for their appointments.
- Use established customer service guidelines to answer phones and complete requested tasks from callers in an efficient and professional way.
- Assist all new clients with the patient portal and any new paperwork that needs to be filled out in the office.
- When scheduling patients, ensure that they are scheduled with a provider that is credentialed with their insurance.
- Collect intake information on any new patients who call into the office to begin services.
- Check out patients at the end of each appointment by scheduling follow-up appointments.
- Send faxes to providers when asked.
- Confirm next-day appointments for patients.
Knowledge, Education, Skills, and Abilities
- Have excellent customer service.
- Ability to communicate effectively and efficiently with staff members and patients in person and over the phone.
- Be detail-oriented and very organized.
- Be a multi-tasker with an ability to prioritize duties.
Job Type: Full-time
Salary: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Monday to Friday
Experience:- Customer Service: 1 year (Preferred)
Work Location: On-site