We are looking for a Franchisee Coordinator to hel pasisst our Food and Beverage client with customer inquiries. This person must be able to work in person Monday-Thursday (Friday remote). 1-2 years of true customer facing experience is required.
Day to day:
Answering franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails.
Actively listen, acknowledge, accurately categorize contact reasons/experiences, and respond accordingly.
Keeping up to date on email communications.
Ability to multitask using multiple databases to accurately research and respond to inquiries.
Ensure data/report integrity by continuously understanding use of tools and the business needs for information.
Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution.