(excluding California, North Dakota, Washington, Wyoming, and Puerto Rico)
We are urgently seeking a skilled and experienced Process Improvement Specialist to join a dynamic team. In this critical role, you will work closely with leadership to drive key process improvement initiatives. This position will be responsible for designing workflows, creating standard operating procedures (SOPs), and optimizing operational processes. You will play a key role in identifying inefficiencies and implementing strategies that streamline operations, contributing to the organization's ongoing success and adaptability in a competitive market.
This is a 6-9-month contract paying up to 45.00 per hour based on experience.
Key Responsibilities:
Develop and map workflows to visualize process steps across various departments, ensuring alignment with business goals and identifying gaps.
Write and update SOPs for processes and improvements, incorporating relevant tech or finance instructions as needed.
Assist with project tracking and the implementation of new processes, ensuring that milestones and timelines are met.
Work independently to manage assigned tasks, while maintaining clear communication with leadership about progress and challenges.
Understand departmental needs and business objectives, ensuring process improvements align with overall goals.
Analyze current business processes to identify inefficiencies, redundancies, and automation opportunities.
Design and implement new workflows, processes, and technology solutions to improve operational efficiency and productivity.
Facilitate cross-functional team meetings to gather requirements, set project timelines, and assign responsibilities for process improvement initiatives.
Develop and maintain comprehensive process documentation, including process maps, SOPs, and training materials.
Monitor and report on the performance of business processes using key performance indicators (KPIs) to identify areas for further improvement.
Collaborate with IT and software development teams to ensure the effective integration of process automation tools and systems.
Conduct risk assessments for current and proposed processes to identify potential issues and develop mitigation strategies.
Qualifications:
Bachelor's degree or equivalent work experience.
5+ years of experience in project management or operations within a professional services environment.
Strong written and verbal communication skills.
Highly organized with the ability to manage multiple priorities simultaneously.
Proven ability to collaborate and communicate effectively with cross-functional teams.
Self-motivated with a strong ability to learn and apply new technologies.
Excellent time management and organizational skills.
Strong interpersonal skills and the ability to foster a positive and collaborative work environment.