CX Senior Researcher at The Judge Group Inc. in Boston, Massachusetts

Job Description:

Location: REMOTE

Salary: $45.00 USD Hourly - $55.00 USD Hourly

Description:

Job Title: CX Senior Researcher



Location: Remote



Duration: Contract



Work Hours: 8:00 AM - 4:30 PM CST (Flexible)



Position Overview:



The CX Senior Researcher will play a crucial role in enhancing the customer experience for our clients, members, and brokers. This position involves working closely with a team of designers, researchers, and analysts to gather and analyze user and business needs, and to support the development of new desktop and mobile designs.



Key Responsibilities:

• Capture user and business needs.


• Facilitate biweekly testing readout sessions, present data, and capture feedback to improve user experience.


• Utilize existing research processes and archives to design new research.


• Critique work-in-progress with other UX researchers, designers, and developers.


• Lead and support various research projects using qualitative and quantitative methods (e.g., surveys, interviews, focus groups, prototype testing, A/B testing, card sorting, click testing).


• Advocate for the implementation of research findings within an Agile framework.

Qualifications:

• Experience in the health insurance industry.


• Strong quantitative research skills.


• Proficiency with MUIQ technology.


• Experience in facilitating and presenting data in group settings.

Contact: kgregor@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now