The Data and Analytics Manager will spearhead the development of enterprise-wide data solutions that enhance our ability to deliver exceptional products and services to our members. In this pivotal role, you will work closely with organizational leadership to design, implement, and optimize data analytics and visualization strategies that yield actionable insights across the credit union.
As the Data and Analytics Manager, you will:
- Leadership and Team Development: Cultivate a high-performing team by strategically planning talent acquisition, establishing clear performance expectations, and fostering a culture of accountability and continuous improvement.
- Data Strategy and Implementation: Oversee the execution of a comprehensive business intelligence strategy, including data design, integration, and maintenance, to support initiatives and enhance decision-making processes.
- Collaboration and Communication: Partner with cross-functional teams to identify business needs and translate them into effective data solutions, ensuring alignment with organizational goals.
- Innovation and Storytelling: Leverage data to craft compelling narratives that drive meaningful change within the financial services sector, promoting a data-driven culture throughout the credit union.
The ideal candidate is not only technically proficient but also possesses exceptional leadership skills, thriving in collaborative, high-impact environments. A passion for using data to tell impactful stories and a commitment to fostering team morale and productivity are essential. This role is perfect for individuals eager to advance their careers with innovative technologies in a dynamic setting.
Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month.
Essential Functions & Responsibilities:
E
35%
Data Strategy & Execution: - Lead the design, development, and implementation of enterprise-level data solutions including integrations, reporting tools, and analytic platforms. - Partner with cross-functional teams to identify opportunities to leverage data for business insights and improved member services. - Establish and maintain robust data governance frameworks, ensuring data integrity, security, and accessibility.
E
25%
Team Leadership & Development: - Build and manage a high-performing team through strategic hiring, mentorship, and career development initiatives. - Monitor employee performance and provide regular feedback. - Coach and mentor team members to promote their personal growth and career development.
E
20%
Business Impact: - Collaborate with leadership to align data strategies with organizational goals, providing data-driven recommendations for strategic decision-making. - Develop and promote self-service BI tools and dashboards, empowering stakeholders with the ability to access real-time insights independently. - Continuously evaluate emerging technologies and industry trends to ensure the credit union remains competitive and innovative in data practices.
N
20%
Technical Expertise: - Lead the design and management of robust data architectures, ensuring scalability, reliability, and optimal performance across all platforms. - Troubleshoot and resolve critical technical issues, serving as a subject matter expert and escalation point for complex challenges. - Partner with IT to design scalable data architectures that support advanced analytics and reporting needs. - Establish key performance indicators (KPIs) to evaluate the effectiveness of data initiatives and drive continuous improvement. - All other duties, as assigned.
Performance Measurements:
1.
See Dayforce (HRIS) for Performance Goals annually and upon hire.
Knowledge and Skills:
Experience
5 to 8 years of relevant experience in business intelligence, data analytics, or related roles, with at least 1 year in managerial capacity. - Significant experience working with data visualization and reporting tools including self-service (e.g., Power BI, Tableau) - Significant experience in Data Lake, Data Warehousing, Data Marts, and Data Lake architecture and principles (e.g., Snowflake, SQL) - Significant experience in data management, data mining, data analytics, and data reporting - Significant experience in working with ETL platforms and query engines - Desired: Prior experience in a leadership role in a large financial institution or consulting firm. - Desired: Advanced knowledge of, and extensive experience in a credit union or retail banking operations.
Education
Bachelor's degree in Business Analytics, Information Technology or Computer Science.
Interpersonal Skills
Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills
- Exceptional leadership and interpersonal skills, with the ability to motivate and inspire teams. - Significant experience working with all levels of staff, management, stakeholders, and vendors - Advanced knowledge of project management methodologies using agile delivery and frameworks - Advanced knowledge of data governance and metadata management - Experience with formal change management - Understanding of System Development Live Cycle is a plus. - Familiarity with advanced analytic techniques and tools (e.g., Python, R, Spark) is a plus
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit and stand for long periods at a time, use hand to finger, handle, or feel, and to talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Diversity, Equity, and Inclusion Statement: "At Empower, we value and celebrate diversity with commitment to building equitable and inclusive environments for employees and the members we serve. These environments foster connection and belonging, create spaces for all individuals to be empowered, and allow individuals to participate authentically to their full potential. We foster a culture of diversity, equity, and inclusion across race, ethnicity, disability, gender, gender identity or expressions, sexual orientation, religion, socioeconomic status, learning style, country of origin, language, political ideology, military status, cultural perspectives, and other characteristics that make our employees and members unique.”
EEO Statement: Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law.