Are you passionate about fostering exceptional customer relationships and driving post-sale success? AdvancedTek, a leading reseller of 3D printing solutions, is looking for a Customer Success Representative to join our team and support our valued customers in maximizing the potential of their 3D printing investments.
As a Customer Success Representative, you will be an essential part of our team, ensuring our customers achieve their goals by maintaining strong connections and delivering value through service, software, and materials education.
Company Description
AdvancedTek champions emerging technology to bring innovation to industry. For more than 25 years, the company has worked closely with clients to accelerate design and manufacturing processes by adopting 3D printing and additive manufacturing solutions.
Key Responsibilities:
Service Contract Renewals: Proactively engage with customers to manage and renew service contracts on equipment, ensuring uninterrupted support.
Software Agreement Renewals: Facilitate and secure renewals of software agreements, keeping customers' systems running efficiently.
Material Utilization & Education: Increase material utilization by educating customers on the latest materials and applications, enabling them to expand their 3D printing capabilities. Review consumption trends to drive proactive engagement and customer growth initiatives.
Customer Engagement: Provide exceptional communication and support through phone and email, serving as the go-to resource for customer inquiries, issues, and solutions.
Customer Advocacy: Act as the voice of the customer within AdvancedTek, ensuring their needs and feedback are communicated internally to drive continuous improvement.
Full job description on our website www.advancedtek.com
Qualifications:
Exceptional verbal and written communication skills, with a strong ability to engage and build relationships via phone and email.
At least 2 years of business-to-business customer service experience required.
Proven experience in customer success, sales, or account management (preferred).
Knowledge or interest in additive manufacturing is preferred.
A background in working with engineering or manufacturing customers is a plus.
Experience using a CRM or ERP system is a plus.
Detail-oriented and highly organized, with a focus on meeting deadlines and exceeding customer expectations.
Strong problem-solving skills and the ability to work collaboratively across teams.
Need to be a self-starter who is customer focused and service oriented
Why Join Us?
At AdvancedTek, we believe in empowering innovation through cutting-edge 3D printing solutions. Our team is passionate about helping our customers succeed, and we're looking for someone who shares that commitment. This is your opportunity to grow with a company that values creativity, collaboration, and customer-centricity.
Apply Today!
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