Customer Support Specialist - Gold Key Support Team
Elevating Customer Care to Unparalleled Heights
CellGate is seeking an exceptional Customer Support Specialist to join our prestigious Gold Key Support Team. This elite team is dedicated to providing the highest level of customer care, ensuring that our clients maximize the potential of our innovative access control solutions.
As a key member of the Gold Key Support Team, you will play a crucial role in bridging the gap between our cutting-edge technology and our valued clientele. Your expertise will be instrumental in guiding Home Owners, Property Managers, and Dealers through the implementation, optimization, and ongoing use of the CellGate solution.
Your Mission
Activate Connections: Guide new customers through product activation with clear, supportive communication
Master Data Management: Ensure smooth operations through accurate database entry and updates
CRM Expertise: Manage the activation process using Salesforce, tracking cases and maintaining detailed accounts
Product Authority: Become an expert in CellGate's product universe, troubleshooting and sharing knowledge
Technical Support Backup: Step in to assist the Technical Support team during high-volume periods or complex issues, providing skilled assistance on technical support calls
Customer Relations: Maintain a courteous, helpful, and professional demeanor in all interactions
Your Toolkit
Passion for delivering exceptional customer service
Outstanding written and verbal communication skills
Exemplary phone etiquette
Basic software proficiency
Keen attention to detail
Familiarity with standard office equipment
Exceptional time management skills
Strong troubleshooting skills
Ability to quickly learn and apply technical knowledge
Adaptability to switch between customer support and technical support roles
Salesforce experience (preferred)
Join CellGate and become a versatile support professional, ready to tackle both customer inquiries, system administrator issues, and technical challenges. Apply today and let's create exceptional customer experiences together!