The purpose of this position is to be the first point of contact for all patients via our call center phone system by providing a 5-star customer service experience, guided by the mission, vision, and values. This position uses 5-star customer service techniques in a high-volume call center, identify and clarify patient s' needs and desires. The Patient Contact Representative is the main point of contact for patients and families when calling all locations. Must have 2 years healthcare call center experience and MUST be bilingual (Spanish).
Desired Skills and Experience The purpose of this position is to be the first point of contact for all patients via our call center phone system by providing a 5-star customer service experience, guided by the mission, vision, and values. This position uses 5-star customer service techniques in a high-volume call center, identify and clarify patient s' needs and desires. The Patient Contact Representative is the main point of contact for patients and families when calling all locations. Must have 2 years healthcare call center experience and MUST be bilingual (Spanish).
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.