TLDR: Refine and reform Zaymo's entire customer success strategy as the first hire. Own the customer lifecycle after a customer is closed. Plenty of opportunities to grow your role over time
What is Zaymo?
Zaymo lets ecommerce marketers send emails that behave like websites. This enables in-email actions like one-click-purchasing, survey responses, and review collection that significantly increase conversion rates.
Zaymo is backed by investors like Y Combinator, the co-founder of YouTube, and others
Why Zaymo:
Zaymo Fast growing tech startup backed by excellent investors.
Has product-market fit (100% of customers come inbound)
Grew 25% in November (1,455% annualized)
Responsible management of cash with a plan to profitability
You can grow your career faster in Zaymo as roles come up than you can anywhere else you are
Problems for you to solve:
How do we lower time to value for onboarding?
How do we keep churn low as we scale?
What features do customers need next?
What would make you stand out:
Prior success supporting DTC brands, especially in a CSM or partnership role
Deep understanding of Hubspot
Charisma (you'll be the face of Zaymo to our customers)
Like details; get the dirty work done with no employees under you (yet)
Benefits:
All the clout, responsibility, and meaning that comes with being the first employee
Stock options on top of salary
We'll figure out the right benefits package for your situation (nothing is standard yet)
Relocation package to move to Utah
Culture:
You are ¼ of the culture at this point. 3 close friends started this company. Help us build an experience that other great people want to join!