Seeking a well rounded ServiceNow SME with experience in developing catalog items, managing workflows, ensuring system health, and supporting users within a ServiceNow environment.
Responsibilities: • Design, develop & implement catalog items, including workflows, user interfaces and automation. • Ensure catalog items are user-friendly, well-documented and follow best practices for design & usability. • Collaborate with business units to gather requirements and translate them into effective catalog solutions. • Oversee the health & performance of the ServiceNow instance, ensuring optimal functionality. • Troubleshoot and resolve issues related to catalog items, workflows, and instance performance. • Perform testing & validation before major releases and instance upgrades. • Create & maintain technical documentation for all custom developments, configurations, and processes. • Provide training and support to end-users and administrators as required. • Proactively identify areas for improvement within the instance and propose solutions.