Reporting: to the CEO as a member of the leadership team with Board reporting
Company: Happyly, https://www.happyly.com
About Us: Happyly is the employee engagement platform designed for the modern workplace.
At Happyly, we strive to promote inclusive cultures that prioritize corporate social responsibility and well-being and foster community among individuals and organizations. Our technology platform & events service offers proprietary access to 1000s of curated volunteer and wellness activities and team building planning & connection tools that bring people together and promote employee engagement, wellness and connection. The proprietary AI Assistant tool makes it easy for our clients and their team members to create customized events that strengthen relationships and enhance overall company culture.
VC and angel backed, Happyly is a Seed stage company with early customer traction from partners like Deloitte, Korn Ferry and Navy Federal Credit Union.
Role Overview: We are seeking an experienced and passionate Head of Product to lead the strategic direction, development and execution of the product roadmap. This is a high impact role reporting to the CEO as a key member of the leadership team. The Head of Product will own the product vision, ensure alignment with business goals and lead cross-functional teams to deliver innovative solutions that delight our customers and reshape the future of work. As a member of the leadership team, you will be instrumental in shaping the future of Happyly and our ability to support deep impact for our partners, their employees and ability to achieve business outcomes by addressing the employee engagement challenges of the modern workplace.
Key Responsibilities:
Product Vision & Strategy
Define, refine and articulate a compelling product vision and strategy aligned with the company's mission and goals.
Prioritize market opportunities based on customer needs, competitive analysis and business objectives.
Roadmap Ownership
Build and manage a clear and executable product roadmap.
Ensure that the roadmap decisions balance short-term deliverables and long term strategic goals.
Customer-Centric Development
Collaborate with customers, sales, and customer success teams to gather insights and prioritize features that drive customer satisfaction and retention.
Use data-driven approaches to validate product decisions and ensure product market fit.
Team Leadership
Build and lead a high-performing product team, including development partnerships / in house team, design, data analytics and content.
Foster a culture of collaboration, innovation, and continuous improvement within the product organization and the broader organization partnering closely with sales, marketing, customer success, and content strategy.
Execution and Delivery
Partner with and lead engineering, marketing, content, and customer success to ensure timely delivery of product features.
Establish and track KPIs to measure product performance and adoption.
Market Leadership
Stay ahead of industry trends, competitor products, and emerging technologies to maintain a competitive advantage.
Represent the company at industry events, with customers, and in other strategic forums.
Marketing
Develop product videos, decks and necessary collateral in support of sales & customer success initiatives painting a clear picture of the product capabilities today and the vision for the future
Investor and Board Relations
As a member of the leadership team, provide monthly board ready data and reporting on product progress, blockers and key customer feedback and impact
Qualifications:
8+ years of product management experience, including 3 + years in a leadership role, preferably in a high growth start-up
Proven track record of scaling a product from early-stage to widespread adoption
Here's a well-crafted bullet for a product manager resume emphasizing UX/UI expertise and user-friendly product development:
Design and deliver user-centric product solutions by collaborating with UX/UI teams to create intuitive interfaces, ensuring seamless customer experiences and achieving a 25% increase in user satisfaction
Strong understanding of SaaS business models and go to market strategies with desire for experience / exposure to HR Tech and a people leadership buyer
Exceptional leadership and team building skills with a strong followership and track record of mentorship and helping team members meet and exceed their potential
Servant leadership mindset with low ego, high EQ and ability to motivate and inspire a team with authenticity
Experience creating an environment of accountability where the team is clear on goals, how to achieve success and the ability to celebrate successes along the way while driving with tenacity to outcomes
Data driven decision maker with strong analytical skills and experience using customer feedback and market research
Outstanding communication and storytelling skills to articulate product vision and strategy to internal and external stakeholders
Familiarity with agile methodologies and modern product management tools
What Success Looks Like:
Product-Market Fit: Achieve measurable product-market fit by addressing key customer pain points and expanding adoption within our target market.
Revenue Growth: In partnership with CEO, sales and customer success, drive revenue growth by enabling the company to capture and expand its market share through innovative product offerings.
Customer Delight: Track & Increase Net Promoter Score (NPS) and customer retention by delivering features and improvements that resonate deeply with our users.
Efficient Execution: Deliver high quality product launches on time and within scope, ensuring seamless cross-functional collaboration
Team Excellence: Build a world class product team (in lockstep with the broader organizational goals and team) known for its ability to listen, learn, innovate and execute
Travel: Ability to travel as needed to meet customers, to attend key industry conferences and to attend in person quarterly team retreats / planning offsites.
Values: Our core values are the guiding principles for how we work every day guiding our interactions with each other and the world enabling us to do our best work.
Attitude is Everything: Energy is contagious. We show up for one another (our team, our clients, and the world) with good intent. Positive internal and external mindsets have gotten us where we are and will bring us into the future. Be the kind of teammate you want to have.
Cultivate Curiosity: Curiosity is the foundation for our best work and our best lives. By approaching every day with a desire to learn, solve problems and improve, we can make anything that may seem impossible possible together.
Nurture Gratitude & Celebration: We seize opportunities to express and absorb moments of gratitude to support an overall appreciation for the small wins as well as the big ones. We enjoy the journey and find joy in the highs, lows, and everything in between.
Trust & Be Trusted: How you do anything is how you do everything. By always choosing to do the right thing in solidarity and treating one another with a high level of trust (and grace when needed), we can safely assume good intent, which is essential to our company culture.
Embrace the Challenge: Every challenge presents a new opportunity to learn, grow, and make an impact and often the storms make the most beautiful rainbows.
Honor Commitment: We are 100% responsible for our individual lives - our relationships, our work, our mindset. Do what you say you're going to do and proactively communicate with purposeful follow-through and you will enjoy personal and collaborative success. Being vulnerable and sharing updates extends trust and deepens relationships.
Play to Win! No matter where you are, find the fun! If you're stuck on a problem, play with it. Being outcome focused, and with our shared purpose and hard work as the guiding forces, we will be undeniably more successful when we find fun in the process.
Live Happyly.
Why Join Us?
We're nice humans, perfectly imperfect in every way, we're fun to work with, we don't take ourselves too seriously, we laugh, we leave ego at the door, we love to discuss, debate, learn and to be wrong, and we're open to getting better every day, we love the work we do and feel honored to be at the forefront of solving the challenges of the modern workplace to truly create inclusive environments where people can thrive, and it starts with us.
We are a fast-growing, fast learning, impact driven team supported by incredible customer partners and investors with a perspective on our ability to make an impact and the importance of our work measured with the balance of wanting to also have fulfilling lives outside of work.
A chance to make a difference. We need someone exceptional in this role, a true partner, a thought leader, a change maker and you'll have the opportunity to own the development of a product that has the ability to have a meaningful impact on the future of work, employees lives and the world by improving mental health, physical health, team connection, community impact and business outcomes.
You'll work with a collaborative and driven team in an environment that values innovation, customer obsession, continuous growth and learning in an inclusive environment seeking to positively impact each other and the world.
Competitive compensation including equity and benefits.
How to Apply:
If this sounds like you, lights you up, makes you want to get started asap to make a true impact, please send your LinkedIn and short description of why you are interested in the role to Caitlin Iseler, caitliniseler@happyly.com or via LinkedIn message.