A Senior Program Manager Tech is part of a key team of Technology professionals managing technical programs that deliver significant business value to the client and its customers.
The Senior Program Manager Tech partners with internal stakeholders to develop, design, build and launch technology solutions.
This position interacts with people in both business and technical roles to create specifications and resolve issues with an eye toward continuous improvement.
This position works across department and functional lines on a variety of programs that range in scope, risk, and complexity.
As part of the Governance, Risk, and Compliance organization, this Senior Program Manager Tech will support our Compliance Assessments Team.
This team focuses on helping the technology groups understand and meet security requirements in a way that drives efficiency, increases revenue, and makes the client a world class technology focused environment.
Skills:
Provide guidance and best practices to the client engineers and leadership on how to effectively meet regulatory requirements
Serve as PCI subject matter expect and provide input on our security policies and standards to ensure compliance with regulatory requirements
Enhance our Common Control Framework within compliance activities to improve efficiency of control testing efforts
Document remediation plans from partner teams, ensuring that all plans meet risk-based remediation timing requirements
Provide input to the roadmap and vision for the Compliance team, collaborating with the broader Governance, Risk, and Compliance group
Establish and maintain productive and respectful relationships with other internal business and technology teams
Improve our control posture, year over year, through measurement, prioritization, communication, and collaboration with partner teams
Help develop and foster a healthy and collaborative culture for the team that embodies both industry best practices and the client values
Support development of other talented and motivated program managers with high expectations around individual ownership and impact
Education:
5+ years of demonstrated successful program management and delivery experience
Bachelor's or Master's degree in a relevant field of study, or equivalent work experience
Broad and deep understanding of the retail business domain, including experience with online, phone order, and physical store sales channels
Deep knowledge of PCI assessment processes and requirements at a Level 1 merchant, including data centers, retail locations, call centers, and cloud computing environments
Working experience with security and regulatory frameworks (CIS, NIST, SOX, HIPAA, PCI DSS, CCPA, etc.)
Knowledge of how regulatory requirements can be met across a diverse set of technical environments-from legacy mainframe computers to containers in the cloud
Excellent written and verbal communications, including presentation skills, are important to be successful in this role.
Proven ability to effectively communicate with all levels of the organization, as well as with external parties.
Pragmatism. You can prioritize, simplify, and make a path toward results.
Proactive mindset. You seek the best solution for the company and customer and take action without being directed