Experience required in handling phone calls regarding customer inquiries.
Purpose of Role: Executes Transactions as per prescribed timelines and follows all predefined procedures with the objective to meet SLA targets for the specific process within guidelines, policies and norms of the client
Minimum Experience : 2 + years
Working experience on Excel.
SLA Compliance.
Process Compliance.
Customer Interaction.
Customer Service, soft skills.
Flair to customer support/ customer care Knowledge management Basic troubleshooting skills Knowledge on operating systems Basic computer tools/ application of knowledge Basic knowledge on printers, PCs, Laptops, etc.