A solution-based, leading parenting 411 company is seeking an Order Processing Specialist to join their team in a temp-to-perm capacity! They areare seeking a highly motivated and detail-oriented candidate to support Operations and Sales to help drive results by bringing order management expertise and an analytical mindset.
**Excel Experience is a MUST (V-Lookups, Pivot Tables, etc)
Responsibilities
Ensuring all necessary documentation is completed accurately and timely
Review incoming orders for accuracy, contract compliance, and business guidelines
Enter order and financial data in systems to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delay
Coordinate with warehouse operations to ensure orders are on time
Resolve order processing and invoicing issues, escalating when necessary
Maintain a high degree of quality control and validation of completed work
Work with Finance to resubmit invoices that are past due
Address customer concerns regarding shipping delays or damaged goods
Update customer records with order details such as shipping details and tracking numbers
Update Finance with status of payments from Customer Portals
Maintain customer data such as ship-to addresses and essential contact lists
Ensure operating and quality standards are met based on service objectives
Other projects as assigned
Qualifications
0-3 years of experience with EDI order processing, invoicing, data entry, and customer service
Strong computer skills and fast, accurate data entry capabilities; proficient in Microsoft Excel - Will need to pass a screening for this role
Technical experience with ERP systems - NetSuite, SAP, FreshService etc. are a plus
Experience with management of shipping vendors - FedEx, UPS, Freight Carriers are a plus
Excellent communication in both written and verbal forms
Ability to work in a fast-paced, performance-based environment and be a self-starter
Ability to prioritize, organize, and manage multiple tasks with great attention to detail and quality
Energetic, positive team player who is excited and comfortable in an entrepreneurial environment
Education:
Bachelor's degree in Finance, Business, or related field
Please submit your resume in Word format for immediate consideration.
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