Our client operates at the crossroads of energy and home services, fueled by the vision of a smarter, cleaner future. Committed to developing groundbreaking solutions, they aim to streamline their customers' lives by providing energy, protection, and smart services for their homes and businesses.
With renowned brands and exceptional customer satisfaction, they're empowering consumers through an advanced platform that blends innovative energy services and control with home automation, smart devices, and security. Elevate your career by joining our dynamic and forward-thinking team today!
Position Overview:
The Business Operations Analyst will implement, maintain, and improve processes while utilizing various systems to ensure the timely and accurate completion of Operations tasks and analysis for the nearly 2 million residential and small commercial energy customers across United States North and Texas lines of business. This role primarily focuses on, but is not limited to, the Remittance, Incentive Fulfillment, and Vendor Feedback functions of Operations.
Essential Duties/Responsibilities:
Perform cross-functionally to proactively identify, document, and assist in the development of processes and gaps
Execute daily processing tasks while working and minimizing exceptions
Use root cause analysis to identify solutions to exceptions, errors, and process gaps
Interpret complex data and effectively communicate findings to stakeholders and third parties
Ensure business requirements and regulations are met and implemented in daily tasks and exception handling, designing, and maintaining a quality control process
Provide user support for applications, projects, and processes
Generate routine and ad hoc reports, using them to drive results and performance
Effectively coordinate workload and needs based on competing priorities
Communicate the upstream and downstream impact of each task, with an emphasis on making connections and seeing "the big picture"
Use a proactive and positive approach to research and analyze complex business problems to a timely and accurate conclusion, recognizing warnings
Conduct cost-benefit and efficiency analysis with emphasis on consistently improving processes
Post remittances and investigate remittance exceptions, guaranteeing all are posted in full and to appropriate accounts
Work closely with multiple vendors to identify and correct incentive fulfillment issues and other concerns
Review daily reports, identifying and actioning anomalies
Qualifications:
Bachelor's degree from a four-year university.
Passion for analytics and excellent business performance.
Manage self and strive for exceptional results.
Work effectively and build relationships with people at all levels.
Excellent written, verbal, and interpersonal communication skills.
Takes responsibility, is accountable for all actions and decisions, and pushes self and others for the best outcome for our customers and company.
Ability to receive direct feedback, adjusting approach and goals accordingly.
Ability to perform under pressure, deliver to milestones, and manage resources
Manage multiple projects and tasks, partnering closely with stakeholders and establishing cross-functional solid relationships.
Adapt to rapidly changing environments and priorities.
Intermediate to advanced Excel skills.
SQL experience is a plus.
Experience with data visualization tools like Power BI or Spotfire is a plus.