Call Center Representative at Compunnel Inc. in Tempe, Arizona

Job Description:

Job Title: Process Executive (CSR)

Duration: Long-Term Contract

Location: Tempe, AZ

Work Schedule: 40 hours per week

Job Summary:

The Process Executive will be responsible for executing transactions within defined timelines and ensuring adherence to all prescribed procedures. The role focuses on achieving SLA targets while maintaining compliance with the client's guidelines, policies, and standards.

Key Responsibilities:

1. SLA Compliance: Meet or exceed service level agreements for assigned processes.
2. Process Adherence: Ensure strict compliance with established procedures and guidelines.
3. Customer Interaction: Handle customer queries effectively, delivering excellent service.
4. Customer Service Skills: Exhibit strong interpersonal and communication skills.
5. Customer Support Focus: Display a genuine aptitude for assisting and supporting customers.
6. Knowledge Management: Leverage and update relevant knowledge bases as needed.
7. Troubleshooting: Perform basic troubleshooting for common technical issues.
8. Operating Systems: Demonstrate foundational knowledge of operating systems.
9. Technical Proficiency: Utilize basic computer tools and applications effectively.
10. Hardware Basics: Provide support for printers, PCs, laptops, and related devices.

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