Application Analyst III-ServiceNow at Carilion Clinic in Roanoke, Virginia

Job Description:

How You'll Help Transform Healthcare:

Onsite is preferred, hybrid or remote work option is available. Candidates residing in the following states can be considered for remote work: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia.

Experience with ServiceNow platform highly desired.

Responsible for performing advanced application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems. Will also be involved in providing application support, troubleshooting, training and reporting activities. Serves as a primary liaison between TSG groups, clients and vendors and as a mentor to others in the department.

• Conducts analysis of application design including but not limited to planning implementations and maximizing application benefits. Develops and maintains a comprehensive working knowledge of assigned applications and related development and maintenance tools. Assists with resolution of more complex issues, tracks issues and provides updates to senior staff and clients as requested.
• Independently manages assigned projects and meets deadlines.
• Participates in on-call rotations for assigned applications. Assist others with resolution of complex issues. Seeks assistance for resolution of highly complex issues as necessary.
• Adheres to departmental policies and procedures in an effort to assure prompt resolution to identified problems.
• Independently plans and conducts system requirements definition sessions. Coordinates plans and conducts detailed design sessions through an advanced knowledge of client business needs and application functionality.
• Independently coordinates, plans, and conducts analysis of client business needs and identifies opportunities for maximizing application benefits.
• Independently leads large projects and assigns tasks to supporting Application Analyst and other application staff.
• Independently develops reference materials (status reports, documentation, etc.) for supported application technologies to be used for both online and in-person training of other staff.
• Serves as both a professional and technical mentor to other Application Analysts or other resources.
• Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.

What We Require:

Education: High school diploma or equivalent required. Associate's/Bachelor's degree in computer science, information systems, healthcare, business or equivalent experience required.

Experience: Minimum of five years of related experience.

Licenses/Certifications: Valid Virginia drivers' license required. Vendor and/or industry certifications/proficiencies as determined by management.

Other: Must be a self-initiated team player that can work under little supervision, with strong organizational, problem-solving and analytical skills. Must be able to work both independently and in a team setting and serve as a mentor to others in the department. Must facilitate a positive and collaborative work environment. Must be flexible and capable of prioritizing multiple projects and meeting deadlines. Effective communication skills (oral, written and presentation). Primary business hours Monday-Friday including some weekends, holidays. Will require after-hours on-call coverage. Occasional travel required.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Requisition Number: 149635
Employment Status: Full time
Location: Technology Services Group
Shift: Day
Shift Details: Monday-Friday, eastern time zone, can be remote
Recruiter: MARK A MISKOVIC
Recruiter Phone:
Recruiter Email: mamiskovic@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

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