Clinical Program Director (LCAS Licensed) at Volunteers of America Chesapeake and Carolinas in High Point, North Carolina

Job Description:

FUNCTION:

Under the supervision of the Vice President, the Program Director is responsible for the overall operations, function, and services rendered of the Clinically Managed Residential Services (Family Focused Recovery Program) participates, staff, and community partners. This includes but is not limited to, all clinical service delivery, interconnected services pertaining to Maslow's hierarchy of needs, child and family services, recovery community engagement and follow-up, advocation of our the population we serve, education and partnerships of local and state-wide stakeholders, budgeting and financial management, and any additional SUD and MH needs that the program possesses.   The Program Director will provide operational and fiscal supervision ensuring the efficient and effective functioning of our treatment center, maintaining compliance with regulatory standards, and fostering a supportive environment for our staff and clients. In this capacity, the Program Director will ensure effective day-to-day operations, provide direction for all services including on-call and after-hours situations, provide supervision to all staff, ensure effective treatment planning and coordination of care, supervise all clinical activities, and ensure clinical services and program operations are provided/implemented in compliance with agency policies and procedures, Federal, State, County and City local laws and regulations, and funding source contractual standards.

PRINCIPLE ACTIVITIES:

• Develop and manage high-quality and effective services for those in need of pregnant mothers and children facing substance use disorder treatment services.


• Screen, interview, hire, and manage staff.


• Provide ongoing clinical and administrative supervision to ensure competence in delivery of services.


• Provide/coordinate in-service training.


• Evaluate job performance and make recommendations for salary increases.


• Conduct staff meetings that include discussion of program plans, goals, objectives, and problem areas.


• Manage physical plant and ensure facility and program compliance with fire, safety, and health certification standards, and licensing requirements.


• Monitor overall program operations and prepare reports as directed.


• Work with advisory groups/human service planning agencies to develop and improve service options for clients.


• Maintain liaison with contracting agency, government agencies, and other service providers.


• Collect, maintain, and disseminate data on program operations.


• Direct and coordinate activities of the program and provide clinical leadership to all staff.


• Establish goals and objectives for services based on the established program philosophy, licensure standards, and funding source contractual requirements.


• Manage an effective case management system, assigning clinical caseloads.


• Maintain 24 hour, 7-day/week, availability for program needs, and appoint a designee in the event of non-availability.


• Provide strategic leadership administratively team, ensuring alignment with the organization's mission, vision, and values.


• Oversee daily operations, including budgeting, financial management, and resource allocation, to support the delivery of high-quality services within budgetary constraints.


• Develop and implement policies and procedures to ensure compliance with the support of the compliance manager regarding regulations and accreditation standards.


• Collaborate with clinical and programmatic teams to enhance service delivery, optimize workflows, and improve patient outcomes.


• Lead efforts to recruit, train, and retain qualified staff, fostering a culture of professionalism, collaboration, and continuous learning.


• Monitor and evaluate performance metrics to assess the effectiveness of administrative processes and identify areas for improvement.


• Serve as a liaison with external stakeholders, including government agencies, funders, community organizations, and regulatory bodies.


• Represent the organization in meetings, conferences, and other forums to promote our services and advocate for the needs of our clients.


• Stay abreast of industry trends, best practices, and emerging technologies to inform strategic decision-making and innovation.

REQUIREMENTS:

• 
  A licensed clinical addiction specialist is required who possesses a master's degree in addiction counseling, psychology, social work, professional counseling, nursing, education, medicine, or a related human services field.


• At least five (5) years of experience in mental health treatment to children, adolescents and adults. 


• Licensure as a Clinical Psychologist, Psychologist, Clinical Social Worker, Professional Counselor, LCSW, MSW, PsyD, Ed. D. or Ed. D (Clinical) is an additional preference.


• Must have experience/knowledge of service delivery and needs of persons requiring substance use disorder treatment.


• Must possess additional knowledge of maternal health.


• Must possess knowledge of pregnant mothers and their children that face substance use disorder challenges related to opioid use disorders, milieu management, group dynamics, individual and family treatment, and biological aspects of psychological illness. 


• Must also have demonstrated ability in fiscal management, the ability to assess, plan, and implement programmatic changes as necessary. 


• Must have knowledge and understanding of laws and regulations affecting program development and personnel management. i.e. NCDHHS standards, CARF accreditation, CCBHC standards, ASAM Criteria, Medicaid standards, and any other standards required for the program to operate and service the target population.

PHYSICAL REQUIREMENTS:

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.


• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.


• Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.


• Operating office equipment requiring continuous or repetitive hand/arm movements.


• The ability to remain in a sitting position for extended periods of time.

EFFECTS ON END RESULT:

• To provide a safe and supportive environment for clients.


• To create and maintain a climate which promotes quality treatment for each client.


• To provide documentation necessary for contract reporting requirements.


• To maintain facility to meet agency and funding source standards.


• To maintain a positive image of VOAC and the program within the community.


• To provide needed services for the community.


• To ensure compliance with contractual and licensure obligations.