Locations: Wellesley and Westborough Massachusetts
About Us: We are a well-established, highly regarded, facial plastic surgery and aesthetic medicine practice dedicated to providing exceptional patient care and advanced services. We have one primary location in Westborough, with a Joint Commission accredited office based surgical suite. Our secondary location is in Wellesley. Our experienced team delivers a wide range of surgical and non-surgical treatments, ensuring a personalized, patient-centered experience.
Job Overview: We are seeking a motivated and experienced Chief Operating Officer/Practice Manager to oversee the daily operations of our busy practice. The ideal candidate will be a dynamic leader with a strong background in healthcare management, exceptional organizational skills, and a passion for delivering excellent patient care. This role is critical in ensuring smooth practice operations, maintaining a positive patient experience, and supporting the growth and success of the practice. This position requires on site, full time (40+hours/week) presence primarily in the Westborough location with intermittent onsite management presence in Wellesley.
Key Responsibilities:
Manage the day-to-day operations of the practice, ensuring efficient workflow and high-quality patient care.
Collaborate with the surgeon, aesthetic nurse specialists, clinical team, and administrative staff to ensure smooth coordination between departments.
Ensure the core business units are operating efficiently and are attaining growth targets and other practice goals
Establish policies and procedures that promote the organization's culture, mission and vision.
Oversee staff recruitment, training, performance evaluation, and scheduling.
Monitor financial performance, including budgeting, payroll, and expense management.
Ensure compliance with healthcare regulations, practice policies, and procedures.
Optimize patient scheduling and the overall patient experience, from first point of contact to follow-up care.
Manage vendor relationships, including negotiating contracts and overseeing supply inventory.
Handle patient inquiries, concerns, and feedback with professionalism and empathy.
Implement marketing strategies and community outreach efforts to grow the practice.
Qualifications: • Bachelor's degree in business administration, or related field, preferably with an emphasis on finance or accounting, master's level preferred. • A minimum of 5 years of management experience in a medical environment including human resources, finances and operations, preferably in plastic surgery, or a similar specialty. • A minimum of 5 years ofexperience with a deep understanding of financial/budgeting and data analysis, income statements, cash flows, capital planning management, and KPIs. • Experience across social media platforms and a desire to actively participate in ensuring marketing, branding and education activities are implemented. • Personal confidence and professional aptitude to directly engage with the Medical Director and to openly receive feedback and direction. • Outstanding verbal and written communication skills and experience working with staff on all levels. • Proficiency with electronic health records (EHR) and practice management software. • Knowledge of current healthcare regulations and compliance requirements, including HIPAA and accreditation organizations such as the Joint Commission. • Exquisite attention to detail. • Strong sense of ownership and accountability to manage enterprise-wide staff. • Strong ethics and a desire to lead by example.
What We Offer:
Competitive salary commensurate with experience.
Performance-based bonuses.
401k with employer match and profit sharing.
Health and dental insurance.
Paid time off and holidays.
Opportunities for professional development and continuing education.
How to Apply: Please submit your resume, cover letter, and salary requirements