Monitor and respond to hardware and software problems utilizing hardware and software testing tools and techniques.
Performs standard Avaya Communication Manager Administration and installation of, including but not limited to Avaya Modular messaging, VAL manager, Avaya Site manager, VOIP, media gateways, design installation and management of telecommunications systems and telecommunication circuits.
Responsible for backups and restores, test and develop of disaster recovery procedures and documentation.
Works with Telecommunications Analyst, Telecommunication Technicians and Enterprise Network support teams to provide support for production and non-production systems.
Embodies the System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.
QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays
Interfaces with application development and vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
Installs server hardware, software and provides data communications support.
Ensures that integrity, availability and accessibility of the network infrastructure are maximized.
Ensures that the enterprise network infrastructure is cost-effective and that the network services provided are strategically aligned to long-term MHS goals.
Responsible for integration of all networking equipment and applications to ensure smooth and seamless flow of information and data across the entire enterprise network.
Support on-going analysis of performance, availability, and maintainability of the enterprise network to ensure superior results. Trouble-shoot, identify and implement corrective measures as appropriate to ensure issues are resolved before system operation is threatened or critical problems arise.
Assist in developing and maintaining policies, procedures, and models based on industry best practice. Update as required on a timely basis.
Participate in Technical reviews of new technologies and upgrades to assist in planning and timing of implementation to ensure improvements are achieved and planned benefits are realized as anticipated with minimal impact and interruption to user community.
Work proactively with system users to identify opportunities for increased functionality to improve staff efficiency and effectiveness. Implement improvements as necessary.
Operate within our Code of Conduct and Ethics at all times and constantly display our Behavioral Standards.
Performs other related work as required or requested.