We are seeking a skilled IT Support/Help Desk Tier 2 technician to provide advanced technical support in a dynamic desktop, applications, and field support environment. This role involves delivering effective assistance for enterprise systems, client/server systems, desktop computing, network systems, and business applications.
Responsibilities:
Perform maintenance, troubleshooting, and repairs on IT equipment, including desktops, laptops, and network hardware.
Diagnose and resolve complex hardware and software issues, ensuring timely and efficient response to customer service requests.
Operate and maintain IT systems, including personal computers, peripherals, and enterprise software.
Assist with imaging, setup, and deployment of PC/laptops for telework and monitor upgrades throughout the Department of Human Assistance.
Provide 2nd-level help desk support, addressing escalated issues and ensuring resolution.
Qualifications:
Proficient with Microsoft operating systems, including Windows 10; experience with Windows 11 is a plus.
Strong knowledge of Microsoft 365 products.
Experience with imaging software and automated imaging processes.
Familiarity with troubleshooting hardware and software issues in desktop and network systems.
Strong customer service skills, with the ability to address technical concerns in a professional manner.
Excellent problem-solving and diagnostic capabilities.