1st Choice Freight is a high-growth stage 3PL focused on providing our customers and carriers with the best possible experience for their transportation needs. We take pride in going the extra mile for our customers, and we are looking for talented individuals with the same level of drive and passion that our team employs each and every day. If you are looking for a place to grow your career in the logistics industry, we have a home for you.
Manager, Operations - Chicago, IL
The Manager, Operations role is an account management and leadership position responsible for helping build upon and execute the operational foundation of our business. This role will be responsible early on for day to day management of key accounts, with an additional focus on helping create scalable ops procedures to build a team around.
Some aspects of the role include, but are not limited to:
Manage day to day operations of current key accounts for the company, including but not limited to, load building, scheduling, exceptions management, and communicating internally and externally.
Collaborate with leadership on best practices while building out our operations structure for all modes.
Identify areas of improvement and implement solutions.
Use data and internal guidelines to help price and quote potential or existing business.
Thrive in a fast-paced, ever-changing business landscape.
Respond to customer requests in a timely and professional manner.
Provide creative solutions to customers' needs.
Some attributes that may set candidates apart from the rest include:
4 or more years of 3PL Ops or Ops Management experience
Prior experience with Drayage and or Expedite
Professional phone, email and in-person etiquette.
Attention to detail and organization.
Adaptability and eagerness to learn.
This role is intended to be a hybrid role, with some days in office and some at home. This is up for discussion as we identify potential candidates.