The Oracle Cloud Platform Manager is accountable to ensure the delivery and orchestration of operational service activities for Company's Oracle ERP Cloud application landscape. Coordinates and mobilizes internal resources and external 3rd party services for the effective delivery and operational performance of the services/applications in scope ensuring continuous improvement and compliance with internal standards.
Key Responsibilities:
Manages Oracle Cloud application operational activities in cooperation with IT and service providers. Operational activities include application patching and scheduled upgrade end to end readiness and execution and engaging and coordinating with other application teams to ensure minimal impacts to Oracle platforms.
Communication of maintenance, planned and unplanned downtime is delivered a timely and streamlined manner.
Is responsible to ensure optimal service availability and service performance of Oracle applications (Fusion Cloud, OIC and Oracle EBS WMS
Is accountable for platform maintenance and upgrades and ensuring standard change management processes are followed.
Is responsible for incident management and ensuring restoration of services within agreed SLA, business impact analysis and prioritization working with IT teams and service providers
Supports major incidents and critical situation resolution and is accountable for finding root causes of incidents in collaboration with the responsible 3rd party supplier (define workarounds, known errors and root cause analysis)
Defines the level and type of monitoring, ensuring that all customer interactions are under control and correct support is provided in close collaboration with IT and business users.
Is accountable for the fulfillment of service requests within the agreed SLAs and collaborating with IT Managers (Service Owners) to define/evolve the Service Catalog.
Preferred Experience and Skills:
Bachelors Degree in IT or Business or similar
Five (5) or more years of professional experience in a similar position, across multi functions and business processes including Finance and Supply Chain functions
2 -3 years IT Service Management experience in a Cloud ERP setting
Experience in a fast-paced environment, commitment to execution in a rapidly changing and evolving global environment
Strong written and verbal communication skills
Ability to communicate with and influence senior leaders, as well as ability to establish new relationships quickly
Strong time and work management capabilities, prioritize key business peaks
Collaborative, yet able to operate independently; self-motivated/driven yet able to lead and influence in a matrixed environment
Experience in managing and leading diverse and virtual teams (not as a line manager)
The ideal candidate will have substantial cloud management experience, with a preference for Oracle Cloud expertise.
Key Responsibilities:
- Collaborate with stakeholders to understand and meet their needs, ensuring successful project outcomes.
- Develop and implement strategies for cloud adoption and migration.
- Provide technical leadership and guidance to the team.
- Manage and troubleshoot cloud environments and applications.
Requirements:
- Proven experience in cloud management, preferably Oracle Cloud, but more than willing to consider candidates who have other cloud experience other than Oracle.
- Strong technical background with hands-on experience in cloud technologies.
- Excellent stakeholder management skills.
- Ability to work collaboratively with cross-functional teams.
- Local to the Dallas-Fort Worth area, with the ability to work in the office 2-3 days per week.