Lathrop Insurance is a fourth-generation family agency committed to doing the right things for our employees and clients. We thrive in a dynamic, client-focused environment where solving challenges, providing exceptional service, and fostering growth are at the heart of what we do.
Guided by our core values-We Care, Solutions Driven, Teamwork, Do What You Say, and Always Be Growing-we are seeking a motivated and detail-oriented individual to join our team as a Front Desk Operations Specialist.
Position Overview
The Front Desk Operations Specialist plays a vital role in providing exceptional service to clients and visitors while ensuring smooth administrative operations. This role requires professionalism, a strong sense of organization, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
Client Interaction: Greet clients and visitors with professionalism and warmth. Answer and respond to phone calls, managing and directing them effectively.
Office Administration: Manage office logistics, including mail handling, deliveries, and maintaining supplies, while ensuring a professional and organized environment.
Data Management and Renewal Support: Maintain and update client records in EPIC, supporting renewal processes with attention to detail and accuracy.
Daily Operations: Perform and refine the "morning checklist" to ensure office readiness and efficiency.
Team Support: Provide administrative assistance to team members, contributing to a cohesive and efficient workflow.
Qualifications
Relevant client service experience in a professional setting.
Proficiency in Microsoft Office; ability to quickly learn new systems (experience with Applied EPIC is a plus).
Highly organized with strong attention to detail.
Exceptional communication skills, both verbal and written.
A customer-focused mindset with the ability to deescalate situations and problem-solve effectively.
Availability to work full-time hours, Monday through Friday, 8:30 AM to 5 PM.
Preferred Skills
A proactive and driven attitude, eager to learn and grow in a dynamic environment.
Strong interpersonal skills, including the ability to assess situations and respond appropriately.
Why Join Lathrop Insurance?
Career Development: We invest in our employees' growth with tailored training programs and development opportunities.
Comprehensive Benefits: Our package includes medical, dental, and vision insurance, 401(k) match, paid time off, and more-designed to support your well-being and future.
Supportive Culture: As a family-run agency, we pride ourselves on fostering a collaborative, innovative, and caring environment where team members feel valued.
Workplace Flexibility
While this position is primarily in-office, we value flexibility and are open to discussing occasional remote work arrangements.
Application Process
If you're excited to join a team that values your skills, fosters growth, and celebrates success, we'd love to hear from you! Submit your resume and a cover letter detailing your qualifications. Applications will be reviewed on a rolling basis.
Learn more about us at www.lathropinsurance.com/about-us.