- Collaborate with cross-functional teams to design, implement, and optimize ServiceNow solutions for incident management, problem management, change management, and service catalog management.
- Develop and execute strategies for improving service delivery through automation, self-service, and analytics.
- Provide technical leadership and mentorship to junior members of the team.
- Participate in architecture reviews and ensure compliance with ITIL best practices.
- Collaborate with other architects and engineers to define and document technical standards and guidelines.
**Job Requirements :**
- Expertise in ServiceNow ITSM, CMDB, Snow, ITIL, Incident Management, Service Management, Servicenow Discovery, ITOM.
- Strong experience with ServiceNow ITSM module configuration and customization.
- Familiarity with ServiceNow Discovery module and its integration with other modules.
- Knowledge of ServiceNow CMDB module and its relationship with other modules.
- Understanding of ITIL processes such as incident management, problem management, change management, and service catalog management.
- Bachelor's degree in Computer Science or related field preferred but not required.