Our client is a rapidly growing, national oil company headquartered in Scottsdale, Arizona. The company offers a dynamic work environment that allows motivated employees to flourish and grow. Our company is built on a foundation of delivering quality products and service while helping increase our customer's profits. We are looking for high energy employees with a proven track record who want to be challenged.
Seeking a detail orientated Customer Service Representative for our growing organization. The ideal candidate will be someone who has a consistent customer service experience, is able to coordinate order fulfillment as well as provide the customers with the necessary information and problem resolution. In the role the candidate will be responsible for the following duties:
Perform light receptionist duties, answer main phone line, assist management and sales team with any back-office duties
Assist and process customer orders
Process and submit purchase orders to vendors
Process AP invoices once orders are received
Scheduling of deliveries via freight forwarders
Assist and support sales team with any customer issues and /or concerns
Be able to resolve customer issues in a professional, compassionate and timely manner
Develop solutions for customers as needed, sometimes with minimal assistance
Ability to build and maintain relationships with customers
Assist with projects delegated by management
Send all outgoing packages via FedEx or USPS
Work in a team environment
Takes pride in customer satisfaction
Qualifications/Requirements
2+ years of experience in customer service
Excellent written and verbal communication skills
Basic knowledge of Microsoft Excel, Word and Outlook
Basic computer skills
Great team player attitude at all times
Ability to resolve issues in a professional, timely manner
Friendly and outgoing personality
Strong work ethic
Willingness to go above and beyond to help customers, co-workers, and management.
Hours:
Monday - Friday 8am - 5pm
Benefits Offered
Full Health Insurance Medical - 100% of the policy premium for you and your immediate family paid by the company (Blue Cross Blue Shield - AZ, effective 1st of the month after 1st month of employment).
Participation in the Company's 401(k) plan after 1 year of employment with full vesting on participation date and an excellent company match. (Effective after 1year of employment)
An excellent PTO plan with vacation, sick and holiday pay.