Zonda is redefining the future of housing. We are perfectly placed in the heart of the fast-growing real estate industry. We are making big bets on the future of real-estate, trailblazing a 2030 vision for the industry. Here at Zonda, you'll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, technologists, and marketers.
Zonda is currently seeking a Client Success Manager who will be focused on our Houston customer base.
The Client Success Manager will be tasked with helping the company grow by developing and maintaining strong relationships with leaders in the residential construction industry encompassing brokerages, construction, developers, financial, government, utilities, and marketing firms. This fast-paced position is best suited for someone who is self-directed and customer focused.
Characteristics of a successful Client Success Manager:
Enjoy presenting and sharing technology solutions
Has great communication and organizational skills
Has experience with technology platforms, especially Apple, iPad, and IOS.
Enjoys working with a team and collaborating to achieve success
Would feel comfortable giving online webinar demonstrations and controlling the meeting
Has no fear of talking to people on the phone, in person, or in other forms of communication
Passionate about training and ensuring clients understand the facets of an amazing tool and its features and how to use them
Cognizant of client needs and our solutions that fit best
Familiar with CRM's, especially Salesforce and Gainsight
Would thrive in acting as the primary contact and building long term relationships with customers
Has fun learning new ways to do business with a proactively positive outlook
Is passionate about building trust and realizes when it's happened to move the needle forward
Familiar with Powerpoint and A/V setup, slideshows
Enjoys working tradeshows, engaging with attendees and developing a rapport
Able to work cross-functionally with teams such as Sales, Product Development and more
Be able to resolve and identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers
Drive positive customer experience and retention through our Zonda Platform
Provide feedback and insights from customers to the appropriate teams to continue customer growth
Identify areas for growth within existing accounts and manage the renewal process
Desired Qualifications:
B.S. or B.A. desired
3-5 + years experience in customer success or similar customer facing role
Professional demeanor and organizational skills, a must
Excellent verbal communication skills, ability to build rapport quickly with clients,
Strong technical skills and CRM experience required, preferably experience with Salesforce
Experience with or interest in learning about the housing industry, specifically new home development
Experience with or interest in building products and the manufacturing industry
100% company-paid Life Insurance, Long Term Disability, and Short-Term Disability coverage
401k with company match
Paid vacation and general holidays
Employee Assistance Program (EAP)
Live Meditation Sessions
Employee Recognition Platform
Virtual Wellness Program
Visionary Leadership Team
100% remote and always will be!
Zonda exists to inform, advise and connect the next generation of housing industry experts, leveraging the information, insights, and people that move the industry forward. Our proprietary research focuses on the most active new home markets in the country. In 2018 Zonda merged with Hanley Wood creating the residential home-building industry's most comprehensive source of data and insights. We are a national platform with a geographic coverage which spans coast to coast. Recent acquisitions in the UK and Canada continue to propel Zonda's technology forward creating an industry standard of excellence across North America. Zonda will continue its position as the undisputed leading provider of data to the residential home-building industry and reshape the way new homes are built and sold.
Inclusion & Equal Opportunity Employment
Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer committed to diversity, inclusion & belonging. Here at Zonda, we are interested in every qualified candidate who is eligible to work in the United States.