Overview: Randstad is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis at their office in Howell, MI, or Worcester, MA. For qualified candidates, remote work is an option with 1+ years of recent remote call center experience. Randstad offers a collaborative, inclusive environment committed to each employee's development and growth, making it a career opportunity and not just a job.
As a Claims Service Representative, you will play a vital role in helping customers during critical moments of loss. You will be the first point of contact when a customer experiences an unexpected loss to their vehicle, home, or business. Through empathy and professionalism, you will guide them through the claims process, representing Randstad's commitment to customer care.
What's in it For You?
Career Development: Average 3-4 month temp to hire employment; robust training and development, on-the-job experiences, personalized coaching, and ongoing mentorship.
Pay Rate: Starting at $20.00/hour as a contractor; conversion salary of $42,500.
Flexible Schedule: Monday - Friday 7:30 am EST - 8:00 pm EST and shared responsibility of rotating Saturdays (2 per month).
Training: 30 days of comprehensive training with no days off during the training period.
Benefits: Yes, Randstad offers major medical insurance, dental, vision, and 401k.
Schedule & Availability:
Full availability required during operational hours (7:30 am - 8:00 pm EST).
Shared responsibility of rotating Saturdays (2 per month).
The most likely shift need for the January class is the later shift (11:30 am - 8:00 pm EST).
Work schedule: 7.75 hours per day, plus a 45-minute lunch.
Responsibilities:
Respond to electronically and phone-submitted claim losses and first notice of loss calls from claimants, insureds, and other parties.
Respond to calls on established claims in a polite, professional, and empathetic manner and determine the appropriate course of action.
Perform rental reservations, appraisal assignments, Express Claim shops, towing, and water mitigation activities.
Utilize established scripts, transcribe personal or commercial loss damage, or injury information into the company's network, generating an electronic claim file.
Apply basic communication skills to interpret caller's inquiries and offer available options.
Utilize established workflows to initiate claim activities as required.
Recognize coverages, claim processing requirements, and related claims systems.
Learn to identify claims and take appropriate actions.
Contact vendors to establish language services for language interpretation and translation.
Skills and Experience:
Associate's degree or working towards your associate's degree is strongly preferred.
Typically 1-3 years of experience in the service, financial, or hospitality industry preferred.
Six months to one year of call center and/or office experience required.
Troubleshooting experience desired.
Self-starter with an energetic, positive, and professional attitude.
Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, SharePoint, Teams); independent use of provided resources.
Excellent written and verbal communication skills.
Seeks to collaborate and promotes inclusion and respect.
Dedicated to meeting the expectations and requirements of internal and external customers.
Understands the importance of teamwork and developing and maintaining cooperative relationships.
Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively.
Disciplined to follow scripts, while showing initiative to seek additional information as needed.
Demonstrates attention to detail.
Agile and adapts to new, different, or changing situations, requirements, or priorities.
Shares knowledge, skills, and expertise with others; collaborates with others.
Ability to meet and/or exceed established goals within set training timeline.
Physical Demands & Work Environment:
Ability to use a personal computer, call center phone, and other standard office equipment.
Ability to sit and/or stand for extended periods (75%-90%).
Able to perform in a dynamic/fast-paced work environment.