MagniFind is excited to partner with a leading data SaaS company in the search for a Director of Customer Success to lead and scale their customer success function.
YOUR BACKGROUND:
8+ years in customer success or post-sales roles, with at least 4 years managing teams.
Proven track record of building and scaling customer success teams in a SaaS environment.
Strong understanding of API solutions, Business Intelligence, and Data Analytics.
Skilled in business value selling with a history of achieving or exceeding revenue targets.
Excellent communicator with experience engaging technical and executive-level stakeholders.
THE COMPANY:
A cutting-edge data SaaS platform helping businesses access and manage web data at scale.
Rapidly growing with a diverse, global client base and a focus on innovation.
Committed to delivering customer-centric solutions and fostering a collaborative culture.
THE ROLE:
Lead and scale a team of Customer Success Managers, driving customer engagement and satisfaction.
Own customer success strategy, including onboarding, value realization, and retention.
Collaborate with Sales and Product teams to align customer goals with company objectives.
Build scalable processes and best practices to support rapid growth and deliver exceptional results.
Act as a trusted advisor to clients, ensuring they achieve maximum value from the platform.
WHY JOIN?
Shape and lead the customer success function at a fast-growing, innovative company.
Make a significant impact on customer outcomes and company growth.
Join a collaborative, forward-thinking team that values innovation and results.