Nagase America LLC is a global leader in innovative products and solutions through expertise in chemicals, plastics, electronics, automotive and life sciences. Founded 1832, Nagase Group has grown to include over 100 companies in 20 countries with 6,000 employees worldwide. By bringing together good science with great people our customized solutions shape the future of our ever-changing world.
Job Summary
As a Customer Care Specialist, you will play a critical role in ensuring customer satisfaction by managing orders, addressing inquiries, and maintaining communication with customers, suppliers, warehouses, and internal teams. Reporting to the Customer Care Manager, you will ensure timely and accurate service delivery in a fast-paced, collaborative environment.
Key Responsibilities
Process and confirm customer purchase orders accurately.
Respond to customer inquiries via calls and emails within one business day.
Communicate order changes, shipping updates, and delivery statuses.
Coordinate logistics for drop shipments and maintain order documentation.
Assist in setting up and updating customer accounts in internal systems.
Handle complaints and resolve issues efficiently, escalating when necessary.
Support internal teams by providing backup coverage as needed.
Maintain and update customer records, including product codes and shipping requirements.
Collaborate with suppliers, carriers, and internal departments to address operational challenges.
Qualifications
Education & Experience:
High School Diploma or GED required; Associate degree preferred
Minimum of two years of customer support or equivalent experience.
Skills:
Effective communication and problem-solving abilities.
Proficiency in CRM and ERP systems.
Ability to prioritize, multitask, and adapt in a fast-paced environment.
High attention to detail and organizational skills.
Attributes:
Proactive with a positive, "can-do" attitude.
Excellent interpersonal and team collaboration skills.
Work Environment & Physical Demands
Office-based position with minimal travel required.
Must be able to sit, work at a computer for extended periods, and occasionally lift items up to 10 lbs.
Benefits of Joining Nagase:
Competitive compensation packages.
100% Company paid health, dental, and vision insurance.
Generous paid time off and holidays.
Retirement savings plans with company match.
Opportunities for career growth and professional development.
Join Nagase
Be part of a team that values innovation, collaboration, and customer success. Apply today to contribute to our mission of delivering exceptional solutions across industries!