Business Development Representative I at University Mechanical Contractors, Inc (UMC) in Lynnwood, Washington

Job Description:

UMC

Position Title: Business Development Representative I
Date Posted: 12/10/2024
Location: Lynnwood, WA

Position Description

Starting Salary Range: $95,000 - $107,000 - depending on experience

Location: Lynnwood, WA

Classification: Exempt

Must be eligible to work in the U.S. - Sponsorship not available

General Position Summary:

Sells UMC’s owner direct offerings to largest and most strategic customers and prospects and is responsible for achieving an assigned sales and profit goal. Reporting to the Sales Manager, the BDR closes and implements complex, high value growth opportunities within a group of focused vertical markets. The BDR’s most important means of interacting with customers and prospects is through face-to-face meetings.

The Business Development Representative is responsible for selling and supporting the firm’s complete Special Projects and Service offerings to owner direct clients in Western Washington.

Essential Job Functions:

1. Acquire new customers from an assigned territory for Service department by prospecting, targeting and developing relationships. Penetrate assigned accounts by selling new or additional services to new customers or expanding existing customer relationships by selling additional customer locations. Represent UMC’s complete set of offerings, but primarily focus on:

a. Building Performance Services-including Energy Star Benchmarking, Energy Star Certifications, Energy Audits, Building Tune -ups and Building Analytics including fault detection & diagnostics

b. Maintenance Contracts-including all direct or bundled subcontractor services.

c. HVAC, Plumbing & Lighting Projects-mostly developed from a building efficiency perspective.

2. Lead all aspects of the sales process, calling upon others in Service to assist in solution development and proposal delivery, as needed, or as directed by management.

3. Manage new customers’ implementation by directing company implementation resources and by managing customers’ expectations and satisfaction with the implementation process. Ensure transition of customer responsibility to the account management team following implementation.

4. Develop customer account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritize initiatives and company investments, and establish a clear action plan for success.

5. Create an annual sales plan to focus sales efforts.

6. Plan key sales calls using UMC standard call planning tools.

7. Develop and implement sales opportunity plans using UMC standard opportunity planning tools.

8. Manage customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.

9. Use UMC’s CRM system to document and support all sales opportunities and activities.

Secondary Job Functions:

1. Enlist the support of the Sales Manager and implementation resources, project management resources, and other sales and management resources as needed.

2. Collaborate with Sales Manager and Facilities Service Director to ensure customer satisfaction and problem resolution

Position Requirements

Skills Required to Perform the Essential Duties of the Job:

1. Excellent organizational and time management skills

2. Proficient in the use of Microsoft Office (Word, Excel, Outlook, Dynamics CRM-or similar program)

3. Strong customer service skills

4. Sales skills including the ability to prospect, research, qualify sales opportunities, question effectively, make presentations, create account strategies, ability to understand the customers business and how we can help them be more successful and financial selling skills.

Supervisory Responsibility:

This position has no direct reports.

Education Requirements Needed to Perform the Essential Duties of the Job:

1. Four-year college degree from an accredited institution

2. Or equivalent training from a certified apprenticeship in mechanical or electrical program

3. Or, minimum 2 years of experience in customer service, account management or sales position

Licensing or Other Special Certifications Required:

1. Maintain a valid Driver’s License and satisfactory driving record.

Equal Opportunity Employer

Affirmative Action:

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

EEO Policy:

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.

PI256460017

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