SK Battery America is the global leading battery manufacturer for electric vehicles, We aim to produce the safest, fastest-charging, and longest-lasting batteries to create a cleaner and more sustainable future across the United States.
Since 2019, we have invested a total of $2.6 billion to build EV battery plants in Commerce, Georgia, and created over 3,000 highly-skilled jobs. Building a new chapter in automotive history, we are opening new possibilities and taking great pride in the talented people who drive our growth.
*SK Group is one of South Korea's top three industrial conglomerates.
It has about 107 affiliated companies, ranging from energy, telecommunications, finance, and construction.
This position is part of SKBA's IT Shared service but actually functions as a member of the BlueOval SK IT team.
About BlueOval SK:
BlueOval SK is a historic investment between two global companies, Ford Motor Company and SK On, who share the ambitious vision of electrifying the future of mobility. Together, they invested a total of $11.4 billion dollars to form a Joint Venture company called BlueOval SK. By utilizing SK On's battery technology the company aspires to make the world's most safe and dependable electric vehicle (EV) batteries for the Ford and Lincoln brands.
The partnership is building three EV battery plants. One plant is located in Stanton, Tennessee at BlueOval City and twin plants will stand in Glendale, Kentucky at BlueOval SK Battery Park.
Role and Responsibilities: (day to day expected job duties) Planning & Strategy (PM/PMO)
OA Management
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Install and configure computer systems
Perform remote troubleshooting through diagnostic techniques and pertinent question
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Other Tasks Assigned
Minimum Requirements (skills required to do this job; list at least 3 that are quantifiable):
Bachelor's degree in IT, Computer Science, or a relevant field
At least 1-3 years of relevant experience as a help desk technician or other customer support role