Our Client, a higher education assistance agency is looking for someone to join their team as a Voice Platform Analyst!
**This is a hybrid contract to hire role that takes place in Harrisburg, PA**
Required Skills &Experience
Proficient knowledge of the principles and practices of client server networks, voice networks, business process automation.
Demonstrated analytical skills and problem solving.
Knowledge of VMWare virtual server platforms to troubleshoot and support the Voice and Contact Center solutions.
Proficient knowledge and skills in Microsoft Operating Systems, relational database concepts, telephony concepts, and any other relevant programming and server-based systems.
Ability to plan, organize and work on multiple tasks simultaneously.
Track record analyzing moderately to complex information to draw alternative conclusions.
Proven ability to learn and support new hardware, software and operating systems and apply innovative business solutions.
What You Will Be Doing
Maintain call flow, architecture, inter-system dependencies, and the documentation supporting this.
Monitor and analyze system traffic, including voice capacity and performance and collaborate with the vendor to ensure needs are met.
Create or modify telephones, user objects and other configurations in a server-based contact center telephony environment.
Perform analysis, diagnosis, and resolution of end user telephony issues and problems, escalating issues with and working directly with technical support (vendors) when necessary.
Evaluate upgrades to determine changes needed before implementation.
Responsible for providing assistance and technical support for network design activities.
Participate in security and vulnerability meetings and discussions and help in meeting compliance timelines for updates, patches and vulnerabilities identified by the Information Technology (IT) Vulnerability Team.
Linux Server application maintenance
Collaborate with and influence other IT departments, functional users and vendors to provide guidance and manage project implementation or user support.
Execute enterprise deployments for softphones or Unified Communication (UC) clients.
Support installation and lead the maintenance of systems, software, and hardware (i.e. Private Branch Exchange (PBX), voicemail, Call Recording System, CTI systems, IVR, Auto Dialer, voice mail etc.